Sales & Service Banker, Worcester, MA

About the role

The Sales and Service Banker role at Santander is a key position in driving a customer-centric transformation. This role focuses on building strong, long-lasting relationships with customers, providing tailored solutions for banking, lending, and investment products, and delivering exceptional customer service.

Responsibilities

• Builds strong, long-lasting relationships with customers by understanding their financial needs and goals.
• Identifies and pursues cross-sell opportunities to grow banking relationships through branch activities, calls, transactions, account support, portfolio management, and partner referrals.
• Collaborates with team members to achieve branch sales targets and contribute to the overall success of the bank.
• Ensures an elevated customer experience by delivering personalized, seamless, and attentive service.
• Fosters customer loyalty by addressing concerns and providing timely resolutions.
• Engages customers with digital platforms to enhance customer interactions and educate them on self-service options.
• Performs teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency.
• Maintains accurate cash drawer balances and assists with custodianship, audits, and other operational tasks.
• Ensures compliance with all regulatory requirements and internal policies related to risk and fraud defense.

Qualifications

• 12+ Months Experience selling products and/or services OR 6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results OR 6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role AND District Executive, District Operations Manager and Region President endorsement of performance AND 6+ Months Customer service experience within a high volume, fast paced and constantly changing environment AND 6+ Months Cash handling experience.
• Established relationship-building skills with a focus on customer experience and loyalty.
• Excellent customer service skills and a passion for helping others.
• Experience in cross-selling products and services.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication, consultative, and influence skills both verbal and written.
• Ability to display a credible, trustworthy, and professional image at all times.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and escalate concerns of risk to appropriate channels.
• Understanding the necessity and value of accuracy and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Skills

• Strong relationship-building skills.
• Excellent customer service skills.
• Ability to learn and apply sales techniques.
• Effective communication and influence skills.
• Proactive risk management mindset.
• Proficiency in digital tools and technology.
• Attention to detail and accuracy.
• Teamwork and collaboration.
• Adaptability and flexibility.

Benefits

Santander offers a comprehensive benefits package designed to support you, your family, and your well-being. This includes:

• Competitive base pay ranging from $34,500.00 USD to $53,000.00 USD.
• Flexible working conditions.
• Comprehensive health and wellness programs.
• Retirement savings plans.
• Professional development opportunities.
• Employee assistance programs.
• Discounts on Santander products and services.

Pay

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Schedule

Depending on the branch, the Sales and Service Banker role may require working weekends and evenings. Specific schedule details will be provided during the hiring process.