Jobs · Finance · New Jersey

Sales and Service Banker, Trenton, NJ

Santander US · Trenton, NJ · 1 mo ago
Finance$35k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate (EEO, legal, etc). Must preserve all substantive info. We need to parse the posting. Let's extract sections: - Intro: "It Starts Here Santander is a global leader..." This is about the company and role overview. Could be "About the role" or maybe "About the role". We'll put that in

About the role

with paragraphs. - The Difference You Make: description of role. Could be part of About the role or separate? Might be considered responsibilities? Actually it's describing the role. We'll include in About the role. - Responsibilities: The bullet list after "The Difference You Make" includes many responsibilities: "The Sales and Service Banker serves as a trusted advisor..." then list of duties. We'll put under

Responsibilities

with
  • each bullet. - What You Bring To perform this job successfully... includes requirements: Education, Qualifications (with OR/AND), etc. We'll separate into Requirements and Qualifications? The posting has "Education", "Qualifications", "It Would Be Nice For You To Have". Also "Work Authorization & Sponsorship". Also "Certifications". Also "What Else You Need To Know" includes pay range. Also "We Value Your Impact" includes benefits. Also "Working Conditions". Also "Employer Rights". Also "What To Do Next". We need to map to sections: Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. - Requirements: likely the mandatory requirements: Education (HS diploma required, Bachelor's preferred), Experience requirements (12+ months selling products/services OR 6+ months retail banking sales etc AND 6+ months customer service experience AND 6+ months cash handling). Also Work Authorization (must be legally authorized to work in US full-time without sponsorship). Also maybe Certifications (none). Also maybe "Ability to work branch hours, which can include weekends and evenings." That's schedule? Actually schedule info: ability to work branch hours which can include weekends and evenings. That's schedule. - Qualifications: maybe the "It Would Be Nice For You To Have" (nice-to-have) like established work history, Microsoft Office experience. Also maybe "Proficient in using digital tools..." etc are skills. - Skills: list of skills: relationship-building, customer service, sales techniques, cross-selling, teamwork, communication, consultative, influence, credible image, digital tools, follow directions, identify/escalate risk, accuracy/detail, fast-paced, multitask, computer proficiency, basic math, ability to work branch hours (maybe schedule). We'll put under Skills. - Benefits: "We Value Your Impact Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)". That's benefits description. We'll put under Benefits. - Pay: "What Else You Need To Know The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Minimum Base Pay Range: $34,500.00 USD Maximum $53,000.00 USD". We'll put under Pay. - Schedule: maybe from "Ability to work branch hours, which can include weekends and evenings." Also maybe "Time allocated to each core responsibility may vary depending on the branch needs." That's schedule. We'll put under Schedule. We must not include sections with placeholder like "commensurate with experience". Not present. We must not include boilerplate: EEO statement, Working Conditions, Employer Rights, What To Do Next, Risk Culture, etc. Remove those. Also remove "Certifications No Certifications listed for this job." That's minor metadata; we could fold into short p or drop. Probably drop. Also remove "Work Authorization & Sponsorship" maybe we keep as part of Requirements (legal authorization). We'll include a short p. Now produce HTML. Structure:

    About the role

    ... (intro + difference you make)

    Responsibilities

    • ...
    • ...

    Requirements

    Education: High school diploma or GED required; Bachelor’s degree in a related field or equivalent experience preferred.

    Experience: 12+ months selling products/services OR 6+ months retail banking/financial services sales or consultative relationship sales role with proven success in establishing new customers, deepening relationships and delivering results AND 6+ months customer service experience in a high‑volume, fast‑paced environment AND 6+ months cash handling experience.

    Work authorization: Must be legally authorized to work in the United States on a full‑time basis without requiring employer sponsorship.

    Qualifications

    Nice‑to‑have: Established work history (or equivalent via training, military service, education); experience with Microsoft Office products.

    Skills

    • Relationship‑building focus on customer experience and loyalty
    • Excellent customer service skills and passion for helping others
    • Ability to learn and apply sales techniques to recommend products/services that meet customer needs
    • Experience in cross‑selling products and services
    • Ability to work collaboratively in a team‑oriented environment
    • Excellent communication, consultative and influence skills (verbal and written)
    • Ability to display a credible, trustworthy, and professional image at all times
    • Proficient in using digital tools and technology to enhance customer engagement
    • Ability to follow directions, policies, and procedures
    • Ability to identify and escalate concerns of risk to appropriate channels
    • Understanding of the necessity and value of accuracy and attention to detail
    • Ability to work in a fast‑paced environment and manage multiple priorities
    • Computer proficiency and basic math skills

    Benefits

    Santander offers a fair and competitive rewards package that goes beyond base pay, including benefits designed to support you, your family and your well‑being now and into the future (see Santander Benefits – 2026 Santander OnGoing/NH eGuide).

    Pay

    Base pay range: $34,500.00 USD – $53,000.00 USD annualized (based on a 40‑hour week for hourly roles). Exact compensation varies with skills, experience, training, licensure, certifications and location.

    Schedule

    Ability to work branch hours, which may include weekends and evenings; time allocated to core responsibilities may vary based on branch needs.

    Check we didn't repeat job title. No markdown. Output only HTML fragment. Let's ensure we didn't include any boilerplate like EEO, Risk Culture, Working Conditions, Employer Rights, What To Do Next, etc. We omitted those. Check we preserved all substantive info: Intro about Santander, role description, responsibilities list, requirements (education, experience, work auth), qualifications (nice-to-have), skills list, benefits, pay, schedule. Did we miss any substantive info like "Time allocated to each core responsibility may vary depending on the branch needs." included in schedule. "Responsibilities may extend to supporting nearby branch locations based on business necessity." That's a responsibility; we missed that. Add to responsibilities list. Also "Perform teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency." included? We have some responsibilities but not that specific. Let's ensure responsibilities list covers all bullet points from the posting. Let's extract responsibilities from the text: "The Sales and Service Banker serves as a trusted advisor to customers with a focus on building strong, long-lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk and defending against fraud. Sales and Service Bankers proactively engage with customers assisting with various financial needs, processing teller transactions, identifying cross-sell opportunities, resolving issues, and educating them on digital banking tools. Collaborating with team members to drive branch sales targets and contribute to the overall success of the bank. Responsible for meeting the financial needs of the customer to include transactional, servicing, and product. Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals. Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Collaborate with team members and partners to achieve branch goals and drive overall performance. Ensure an elevated customer experience, delivering personalized, seamless, and attentive service. Foster customer loyalty by addressing concerns and providing timely resolutions. Engage customers with digital platforms to enhance customer interactions and educate them on self-service options. Communicate clearly and effectively with customers in person, over the phone, or through digital channels. Perform teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency. Handle cash and maintain accurate cash drawer balances. Assist with custodianship, audits, and other operational tasks. Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense. Time allocated to each core responsibility may vary depending on the branch needs. Responsibilities may extend to supporting nearby branch locations based on business necessity." We need to include all these as list items. Let's craft concise li for each. We'll produce
    • Serve as a trusted advisor to customers, building strong, long‑lasting relationships by understanding their financial needs and goals.
    • Provide tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk and defending against fraud.
    • Proactively engage with customers to assist with various financial needs, process teller transactions, identify cross‑sell opportunities, resolve issues, and educate on digital banking tools.
    • Collaborate with team members to drive branch sales targets and contribute to overall bank success.
    • Meet customers’ financial needs (transactional, servicing, and product).
    • Identify opportunities to grow banking relationships through branch activities such as calls, transactions, account support, portfolio management, and partner referrals.
    • Develop and maintain strong client relationships to understand needs and provide tailored solutions.
    • Collaborate with team members and partners to achieve branch goals and drive overall performance.
    • Ensure an elevated customer experience with personalized, seamless, and attentive service.
    • Foster customer loyalty by addressing concerns and providing timely resolutions.
    • Engage customers with digital platforms to enhance interactions and educate on self‑service options.
    • Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
    • Perform teller transactions (deposits, withdrawals, transfers) ensuring accuracy and efficiency.
    • Handle cash and maintain accurate cash drawer balances.
    • Assist with custodianship, audits, and other operational tasks.
    • Ensure compliance with regulatory requirements and internal policies related to risk and fraud defense.
    • Time allocated to each core responsibility may vary based on branch needs.
    • Responsibilities may extend to supporting nearby branch locations as business needs require.
    Now ensure we didn't miss

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