Sales and Service Advisor → Sales and Service Advisor

Role Overview: The Sales and Service Advisor is a key customer-facing position responsible for greeting clients, assessing their vehicle needs, and recommending appropriate services. They build trust by explaining maintenance options, preparing estimates, and guiding customers through the service process from check-in to checkout. This role involves collaborating with technicians, managing workflow, scheduling appointments, and ensuring customer satisfaction through follow-up calls. Qualifications & Skills: Candidates should be customer-focused, organized, and possess strong communication and active listening skills. A professional appearance, ability to follow processes, learn store technology, and manage multiple priorities in a fast-paced environment are essential. Required: valid driver’s license, high school diploma or equivalent, ability to work flexibly, and be 18+. Preferred: prior experience in automotive sales, knowledge of automotive products, and certifications such as ASE or State Inspector License. Key Duties: Greet and assist customers, review vehicle history and inspection results, explain service options, create accurate estimates, update customers on service status, partner with technicians, schedule and verify parts, and conduct post-service follow-ups. Maintain a clean, safe work environment and adhere to safety protocols. Growth & Development: Opportunities for advancement into supervisory and leadership roles are available through ongoing training and internal promotion.