Sales and Service Advisor → Sales and Service Advisor

Role: Sales and Service Advisor responsible for providing exceptional customer service, recommending automotive services, and guiding customers through their vehicle needs. Responsibilities Greet customers, listen to concerns, and build trust from first contact.Review vehicle history, inspection results, and technician findings to recommend appropriate services.Explain maintenance, repair, warranty, and financing options clearly.Prepare estimates, work orders, and invoices accurately in the point-of-sale system.Update customers on service status and partner with technicians to manage workflow.Schedule appointments, verify parts, and ensure proper checkout procedures.Conduct post-service follow-up to ensure satisfaction and encourage repeat business.Maintain a clean, safe, and customer-ready environment, following safety protocols. Qualifications & Skills Customer-focused, organized, and professional with strong communication skills.Comfortable with sales conversations and learning automotive products and services.Ability to manage multiple priorities in a fast-paced environment.Proficient in using POS systems, digital inspection tools, and scheduling software.Valid driver’s license, ability to pass MVR check, and flexible schedule including weekends.High school diploma or equivalent; preferred experience in automotive retail or service advising.Knowledge of automotive repair categories and ASE certification or willingness to obtain. Growth Opportunities: The role offers pathways to leadership positions such as Assistant Store Manager and Store Manager through ongoing training and development. Work Environment & Physical Requirements: Exposure to automotive shop conditions, including noise, dust, and fumes. Ability to stand, walk, bend, lift up to 70 pounds, and communicate effectively. Reasonable accommodations available for individuals with disabilities.