Sales and Service Advisor

About the Role

The Sales and Service Advisor is a key customer-facing position responsible for greeting clients, assessing their vehicle needs, and recommending appropriate services. This role involves explaining maintenance, repair, warranty, and financing options, preparing estimates, and managing documentation in the point-of-sale system. The advisor maintains clear communication with customers and technicians, coordinates scheduling, and ensures a smooth service experience. They also follow safety procedures, keep the store organized, and support team collaboration.

Responsibilities

• Greet customers, listen to their needs, and build trust.
• Review vehicle history and inspection results to recommend services.
• Explain options clearly, prepare estimates, and process transactions accurately.
• Update customers on service status and manage workflow with technicians.
• Schedule appointments, verify parts, and follow checkout procedures.
• Conduct post-service follow-ups to ensure satisfaction.
• Maintain a safe, clean, and customer-ready environment.

Qualifications & Skills

• Customer-focused, organized, and possess strong communication and active listening skills.
• Ability to learn automotive products and store technology.
• Manage multiple priorities and maintain professionalism.
• Valid driver’s license and ability to work a flexible schedule.
• High school diploma or equivalent required.

Preferred experience includes retail automotive sales or service advising, automotive knowledge, and certifications like ASE or State Inspector License.

Growth & Environment

The role offers career advancement opportunities, including training for leadership roles. The work environment involves exposure to typical automotive shop conditions, requiring physical activity such as standing, bending, and lifting. The employer values diversity and is committed to equal opportunity employment.