Sales and Operations Analyst (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100,000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way. Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions.

About the Role

Airbnb Luxe is hiring a Contract SDR Operations & Analytics Specialist to support our global Sales Development Representative (SDR) team. This role owns the operational and analytical backbone of the SDR function: lead generation, enrichment, scoring, and routing, paired with the goal-setting and measurement frameworks that keep a globally distributed team accountable to performance. You'll also support the broader Luxe sales field team with business reviews, territory planning, and ad hoc analysis. The Luxe SDR team will span 4-6 people across NAMER, LATAM, EMEA, and APAC. This role is highly cross-functional and requires someone equally comfortable building a lead scoring model, writing SQL, developing end-to-end agentic AI workflows, and presenting results to sales leadership.

Responsibilities

• Lead generation, enrichment & routing: Build and maintain the pipeline that sources, enriches, scores, and routes leads to the right SDR based on territory, segment, and priority.
• Goal setting & performance measurement: Define and track team goals across metrics including On Time Follow Up Rate, Lead Follow Up Time, Meeting Set Up Conversion, and New Supply Added.
• Reporting & analytics: Build dashboards and reports that give SDR leadership and the field sales team visibility into pipeline health and rep performance.
• Business reviews & territory planning: Support recurring business reviews and territory design/planning for the Luxe sales organization.
• Ad hoc analysis: Field analytical requests from the SDR and field sales teams, translating business questions into data-driven answers.
• CRM administration: Maintain lead and pipeline data integrity in Salesforce, including routing logic, scoring fields, and reporting views.

Requirements

• 6+ years of experience supporting an SDR or BDR team in an operations, analytics, or sales operations capacity.
• Strong analytical skills, with demonstrated ability to design and build models (e.g., lead scoring, conversion, capacity planning, target setting).
• Proficiency in SQL for pulling and manipulating data independently.
• Hands-on Salesforce experience (or comparable CRM), including familiarity with lead routing and pipeline reporting.
• Familiarity with AI tools such as Claude, and comfort using them in day-to-day analytical or operational work.
• Understanding of the lead data tooling landscape across generation and enrichment (e.g., Clay) is strongly preferred.
• Strong written and verbal communication skills, with experience presenting to sales leadership and cross-functional stakeholders.
• Comfortable operating and coordinating with a globally distributed team (NAMER, LATAM, EMEA, APAC).

Schedule

Must be based in and authorized to work in the United States. East Coast time zone strongly preferred to maximize overlap with the European team.

Pay

$55-$67/hr

Benefits

• Medical
• Dental
• Vision
• 401K