Sales and Guest Service Specialist

About the Role

Chapter Aesthetic Studio is seeking a passionate and sales-driven Guest Care Specialist to join our Pittsford, NY team. In this role, you'll play an essential part in the guest journey—building relationships, delivering a premium experience, and guiding guests toward personalized treatment plans that help them look and feel their best. More than a front desk role, you'll combine hospitality, consultative sales, and operational support to create meaningful guest experiences while driving studio growth and retention.

What You'll Do

• Welcome guests with warmth, professionalism, and enthusiasm
• Conduct consultations to understand guest goals and support personalized treatment recommendations
• Educate guests on services, memberships, packages, retail products, and financing options
• Drive sales performance through memberships, package sales, rebooking, and guest retention
• Execute follow-up outreach through calls, texts, and emails to support conversion and loyalty
• Manage front desk operations including scheduling, guest check-in/check-out, phones, and payment processing
• Partner closely with clinical providers and studio leadership to ensure a seamless guest experience
• Maintain accurate guest records within scheduling and CRM systems
• Support studio events, promotions, and local marketing initiatives
• Help maintain a clean, organized, and guest-ready studio environment

What We're Looking For

• 1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing environment
• Strong relationship-building and consultative sales skills
• Friendly, outgoing personality with excellent communication and interpersonal abilities
• Comfortable using scheduling systems, CRM platforms, and POS software
• Organized, adaptable, and able to thrive in a fast-paced environment
• High school diploma or equivalent required
• Flexible availability including evenings and weekends

Pay & Schedule

• Hourly Rate: $18+/hr based on sales experience, plus eligibility for monthly incentive pay
• Job Type: Full-Time
• Flexible availability including evenings and weekends

Benefits

• A supportive, people-first culture focused on delivering confidence through personalized care
• Ongoing training and professional development
• A modern, uplifting studio environment with a tight-knit, collaborative team
• Employee discounts on services and retail products
• Opportunities for growth and leadership across our expanding studio network