Sales and Design Consultant (full-time)

About the role

Erected in the Southport Corridor, Ernesta's retail showroom is poised to redefine the rug-buying experience. Our mission is to offer bespoke rugs that perfectly fit your space, all while maintaining affordability. With a focus on elevating design and providing an unparalleled shopping experience, we're on a mission to make custom rugs accessible to everyone.

Responsibilities

• Set the industry standard for customer experience and sales
• Drive sales through customer follow-up and outreach
• Deliver exceptional design and product expertise to customers
• Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
• Provide customers a high-quality and personalized experience through multiple channels - in person, chat, text, email, video, phone
• Advise customers on floor plan layout, material selection, and custom rug measurements
• Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more
• Surprise and delight customers - exceed their expectations - create memorable experiences
• Learn innovative technologies to help customers visualize their space i.e CAD modeling, Adobe, 3D rendering, etc.
• Maintain feedback loops to improve internal processes

Qualifications

• 2+ years of experience in a consumer-facing role
• 2+ years of direct consumer sales and/or account management experience is required
• Passionate about interior design and home décor
• You stay up to date on home décor trends
• Delights in communicating and building trust with customers, self-motivated, curious, empathetic, and great at listening
• Solutions-oriented with sound judgment, business sense, and high integrity
• Willingness to provide creative solutions and wear many hats
• High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google Suite, etc.
• Great time management and organizational skills with high level of accountability
• Able to establish and improve processes
• Excited to establish and build feedback loops within the organization and across business units

Benefits

This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours. Ernesta is committed to inclusion and is an equal opportunity employer. The anticipated starting base pay for this role is between $20 - $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.