Sales and Design Consultant (full-time)

About the role

Ernesta is looking for an experienced full-time Sales and Design Consultant (Design Assistant) to join the Retail team in our soon to be opened showroom located in the Mosaic District. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience.

Responsibilities

• Set the industry standard for customer experience and sales
• Drive sales through customer followup and outreach
• Deliver exceptional design and product expertise to customers
• Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
• Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone
• Advise customers on floor plan layout, material selection, and custom rug measurements
• Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more
• Surprise and delight customers - exceed their expectations - create memorable experiences
• Learn innovative technologies to help customers visualize their space i.e CAD modeling, Adobe, 3D rendering, etc.
• Maintain feedback loops to improve internal processes

Qualifications

• 2+ years of experience in a consumer-facing role. 2+ years of direct consumer sales and/or account management experience is required.
• Passionate about interior design and home décor. You stay up to date on home décor trends.
• Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening
• Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats.
• High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suite, etc.
• Great time management and organizational skills with high level of accountability
• Able to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units.

Requirements

• This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours.

Benefits

Nice to have:

• Experience with design tools and spatial planning
• BA or experience working in a creative field, interior design, art history, architecture, etc.

Pay

The anticipated starting base pay for this role is between $20 - $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.