Sales and Customer Support Specialist

Responsibilities

• Communicates with customers to provide pricing, order entry, and order status updates via telephone, fax, and email.
• Acts as the central point of contact for all internal and external customer requirements and expectations.
• Processes customer orders, shipments, and expedites product delivery.
• Coordinates with production and other business units on design, delivery, accounts receivable, and service matters.
• Investigates and resolves customer complaints in a timely manner.
• Maintains and manages inventory programs using an ERP system.
• Supports Customer Service Manager functions in their absence.
• Adheres to all company regulations, policies, work procedures, and instructions.
• Handles special projects as assigned by the General Manager or Customer Service Manager.
• Works in excess of 40 hours as business needs arise.
• Performs any other tasks or duties deemed necessary by management.

Requirements

• Excellent analytical skills.
• Demonstrated track record of success within a B2B environment.
• Excellent oral and written communication skills.
• Proficiency with MS Office Suite (Excel, Word, Outlook, Teams).
• Experience with ERP systems, Kiwi, and ADP Workforce Now.
• Detailed-oriented with strong organizational skills.
• Experience in the corrugated industry (strongly preferred).
• A genuine, positive, and friendly disposition.