Sales and Client Experience Specialist - Birmingham North Market

We need to output HTML fragment with sections only if real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove disability accommodations statement? That's likely legal/EEO; we should remove. Also remove EEO paragraph. Remove California Residents etc. Remove "PNC will not provide sponsorship..." maybe keep? It's about visa sponsorship; it's not boilerplate? Might be considered relevant but it's a statement about sponsorship; could be considered part of job description? It's not a standard heading; we could embed in a paragraph under About the role or Overview. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Visa sponsorship might be considered legal? Not sure. Safer to keep as part of overview? It's a specific condition; maybe keep. But we can include in a paragraph under About the role. We need to preserve all substantive information: Position Overview, Job Description bullet points (but they are sentences), Qualifications, Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments, Benefits. We need to structure sections: About the role (position overview), Responsibilities (job description), Requirements (maybe qualifications?), Qualifications (maybe education/experience?), Skills (preferred skills and competencies), Benefits. We must not create Pay or Schedule sections unless posting states them. Not present, so omit. We must not create sections with filler. So only include sections with actual content. Let's extract content: Position Overview: first paragraph about PNC, people, inclusive workplace, role based in Birmingham, AL, in-office, encourage connect with recruiter, no visa sponsorship. That's overview. Job Description: list of duties: Supports sales and customer experience strategy execution. Is accountable for tactical execution in one or more channels. Supports development of tactics aligned with strategic priorities. Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences. Through observation and coaching, identifies variability in performance and makes recommendations to management to address performance gaps. Directs the development and delivery of readiness materials for execution of sales and client experience initiatives. Coordinates execution of sales and customer experience strategies and tactics with key stakeholders. Monitors, observes and coaches at the front line. Communicates results and best practices, and makes recommendations to management. Then "PNC Employees take pride..." bullet list: Customer Focused - ... Managing Risk - ... Qualifications: "Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position." Then Preferred Skills: list: Account Management, Competitive Strategies, Customer Experience (CX), Negotiation, Operations Management, Strategic Planning Competencies: Decision Making and Critical Thinking, Effective Communications, Influencing, Knowledge Of Sales Channels, Planning and Organizing, Products and Services, Program Management (M0260), Sales Function, Strategic Sales Planning Work Experience: Roles at this level typically require a university/college degree, with 3+ years of relevant/direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education: Bachelors Certifications: No Required Certification(s) Licenses: Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Language Assessments: No Required or Preferred Language Assessments Benefits: paragraph about benefits. We need to output HTML with headings

and content

or

• . For lists, we need to decide which content is list: Responsibilities (multiple sentences) could be
  • . Qualifications maybe not list but could be

    . Preferred Skills and Competencies are lists. Work Experience maybe

    . Education maybe

    . Certifications maybe

    . Licenses maybe

    . Language Assessments maybe

    . Benefits maybe

    • for each benefit item. We must not repeat job title as heading. No Job ID. We must discard duplicated lines: there may be duplicates like "PNC Employees take pride..." appears only once. We must discard boilerplate: EEO, disability accommodations, California Residents, etc. We must keep the visa sponsorship statement? It's in overview: "PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position." That's substantive; keep. Now craft HTML. Structure:

      About the role

      At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Sales and Client Experience Specialist within PNC's Retail Banking organization, you will be based in Birmingham, AL. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

      Responsibilities

      • Supports sales and customer experience strategy execution.
      • Is accountable for tactical execution in one or more channels.
      • Supports the development of tactics aligned with strategic priorities.
      • Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences.
      • Through observation and coaching, identifies variability in performance and makes recommendations to management to address performance gaps.
      • Directs the development and delivery of readiness materials for the execution of sales and client experience initiatives.
      • Coordinates the execution of sales and customer experience strategies and tactics with key stakeholders.
      • Monitors, observes and coaches at the front line.
      • Communicates results and best practices, and makes recommendations to management.
      Maybe also include the "PNC Employees take pride..." as part of Responsibilities? It's more about expected behaviors; could be under Requirements or Qualifications. But we have a section for Qualifications; we could put those behaviors there. However the instruction: Use headings only when posting has real specific content. The posting includes those bullet points under "PNC Employees take pride...". That is substantive; we could create a section "Expectations" but not in allowed headings list. Allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put those under "Requirements" or "Qualifications". Since they are about expected behaviors, maybe under "Qualifications". But Qualifications already covers knowledge, skills, abilities. Could add a
      for those behaviors under Qualifications. Let's decide: We'll put the "Customer Focused - ..." and "Managing Risk - ..." as list items under Qualifications. Now Qualifications section: include the paragraph about successful candidates must demonstrate appropriate knowledge, skills, abilities... plus the two behavior bullets. We'll format:

      Qualifications

      Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

      • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
      • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
      Now Skills section: include Preferred Skills and Competencies as two lists? Could combine under Skills heading with subheadings? But we cannot add extra headings not allowed. Could make two separate
      with headings inside? Not allowed. Better to make one list combining both? But they are distinct categories. Could make two
      with preceding

      indicating Preferred Skills and Competencies. That's allowed: we can have

      preceding list. Thus:

      Skills

      Preferred Skills:

      • Account Management
      • Competitive Strategies
      • Customer Experience (CX)
      • Negotiation
      • Operations Management
      • Strategic Planning

      Competencies:

      • Decision Making and Critical Thinking
      • Effective Communications
      • Influencing
      • Knowledge Of Sales Channels
      • Planning and Organizing
      • Products and Services
      • Program Management (M0260)
      • Sales Function
      • Strategic Sales Planning
      Now Work Experience, Education, Certifications, Licenses, Language Assessments could be under Requirements? Actually we have a heading Requirements allowed. Could put those under Requirements. But we already used Qualifications for knowledge/skills. Requirements could cover experience, education, certifications, licenses, language. Let's do that. Thus:

      Requirements

      Work Experience: Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

      Education: Bachelors

      Certifications: No Required Certification(s)

      Licenses: Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

      Language Assessments: No Required or Preferred Language Assessments

      Now Benefits section:

      Benefits

      • medical/prescription drug coverage (with a Health Savings Account feature)
      • dental and vision options
      • employee and spouse/child life insurance
      • short and long-term disability protection
      • 401(k) with PNC match, pension and stock purchase plans
      • dependent care reimbursement account
      • back-up child/elder care
      • adoption, surrogacy, and doula reimbursement
      • educational assistance, including select programs fully paid
      • a robust wellness program with financial incentives
      • maternity and/or parental leave
      • up to 11 paid holidays each year
      • 9 occasional absence days each year, unless otherwise required by law
      • between 15 to 25 vacation days each year, depending on career level; and years of service
      We need to ensure we didn't include any boilerplate like "To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com." That's a link; could be considered part of benefits but it's a reference; we could keep as a sentence? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. That sentence is substantive about where to learn more. Should we keep? It's not a benefit per se but it's info. Could include as a

      after list. However it's a link; we can keep as plain text. Thus after benefits list, add a

      To learn more about these and other programs, including benefits for full time and part-time employees, visit p