Client Experience Sales Specialist - Sales and Outreach Marketing

About the role

We're looking for a Client Experience Specialist to join our Sales & Marketing team. This is a high-energy, relationship-driven sales role focused on converting inquiries into booked sessions and leading clients through high-value purchasing decisions.

Responsibilities

• Lead inbound and outbound calls, converting inquiries into booked sessions while confidently addressing questions and objections.
• Build and maintain client relationships through consistent follow-up, ensuring clients feel prepared, confident, and ready for their session.
• Conduct high-impact virtual Image Reveal sessions, guiding clients through product selection and investment decisions.
• Consistently meet or exceed sales goals using consultative selling techniques and strong product knowledge.
• Communicate with clients via phone, email, and text with professionalism, warmth, and accuracy.
• Maintain organized and up-to-date client records while proactively managing your pipeline in our CRM.

Requirements

• 1+ years of experience in sales, account management, customer service, or virtual client relations (phone-based experience strongly preferred).
• Proven ability to meet or exceed sales targets (preferred).
• Excellent written and verbal communication skills, including a confident and professional phone presence.
• Strong organization, follow-up, and time management skills.
• Tech-savvy and comfortable learning CRM systems, scheduling platforms, and virtual meeting tools.
• Self-motivated with a high level of personal accountability.

Qualifications

• Confident, outgoing, and energized by connecting with people over the phone.
• Sales-driven and motivated by results, commissions, and performance-based growth.
• Comfortable asking for the sale and guiding clients to confident decisions.
• Relationship-focused - you understand that strong sales come from trust, not pressure.
• Organized, proactive, and able to manage multiple conversations and follow-ups at once.
• Adaptable and able to think on your feet in a fast-paced environment.
• A collaborative team player who values communication, accountability, and shared success.