Sales Experience Specialist

Location: 6300 NW 167th St, Miami Lakes, Florida 33014 (Store 7198)

About the role

Sales Experience Specialists are responsible for managing sales-related functions and tasks. They exercise independent judgment to make business decisions for prioritizing work, promoting sales and driving customer resolutions. They communicate and partner effectively to disseminate tasks from the Management Team, ensure iconic experiences for our customers, and support Associates in their responsibilities.

Responsibilities

Drive Effective Selling

• Develop the Manage the Daily Business (MDB) plan to identify strategies to achieve the store’s daily budget goal
• Delegate and direct the flow of work to implement the MDB strategies, prioritize Sales Manager activities, and collaborate with Managers on Duty across other departments
• Act as the Sales Manager on Duty by executing a daily task list, engaging in transactional support, answering questions related to store transactions, providing phone triage, and following up on delegated tasks

Deliver Iconic Experiences

• Enable an iconic experience by managing the wait experience and handling customer issues and concerns
• Provide a seamless experience for customers by utilizing technology to effectively collaborate with team members across other locations, CEC, and Customer Relations
• Support and embrace the execution and sustainment of new store procedures, processes, and technology platforms

Foster Talent

• Assist with the training and development of Sales Consultant Trainees and Sales Mentors
• Schedule interviews and participate in the hiring paperwork process of Sales Associates

Be Well Managed

• Open and close the store; provide periodic management coverage for the store in absence of the management team
• Perform various administrative duties, including, but not limited to: printing daily reports, reviewing and approving customer finance stipulations, contacting finance companies regarding Customer contracts, auditing compliance processes, managing a wait list, etc.
• Serve as a functional resource for other departments with regards to vehicle sales, customer interactions,