Sales Agent - Customer Development Representative

About Us

We are Newark, an Avnet Company, part of Farnell Global, the fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. From research and design through prototype to production, we help you access the products and services you need 24/7. With more than 80 years of experience, 47 localized websites, and a dedicated team of over 3,500 employees, we provide every component needed to build the technology of tomorrow. Farnell Global trades as Farnell in Europe, Newark in North America, and element14 throughout Asia Pacific. We also sell direct to consumers through a network of resellers and our CPC business in the UK. We have been part of Avnet since 2016, allowing us to support customers at every stage of the product life cycle with a unique distribution model and expertise in end-to-end delivery and product design.

About the Role

Combines inside sales, customer service, and technical/systems knowledge to sell products, services, and solutions to new and existing customers through a variety of inbound and outbound multimedia communications (e.g., telephone, emails, portals). Develops and manages trusted relationships for assigned customers/accounts, promoting company options and solutions regularly. Identifies sales opportunities to deliver focused market/brand solutions, increasing market share, sales, and margin for suppliers while maximizing value for the company. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics.

Responsibilities

• Delivers solutions or finds new opportunities for a positive customer experience using independent judgment and sales methodology.
• Initiates and answers sales inquiries directly from/to prospective and/or existing customers to promote product offerings, services, and capabilities.
• Responds promptly and accurately to customer information requests.
• Monitors and follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.
• Maintains and expands sales with existing accounts through high-level customer service and knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).
• Proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales, and suppliers in a team environment.
• Communicates effectively with customers regarding current product information, providing accurate and detailed pricing, quotes, and input on products and final solutions.
• Coordinates existing customer requirements for inventories, delivery lead time, and unit prices.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Less than one year of related experience.
• Sales-related experience.
• Knowledge of products or services for a specific brand or line of business.
• Ability to deliver solutions for small and less complex accounts.
• Occasional travel to customer sites or training, including some overnight travel, may be required.
• Beginning knowledge of systems such as Salesforce, ERP, and order management.
• Basic Excel skills, proficiency in Microsoft Office Suite, and Outlook.

Benefits

• Generous Paid Time Off.
• 401K and Pension Plan.
• Paid Holidays.
• Family Support (Paid Leave, Surrogacy, Adoption).
• Medical, Dental, Vision, and Life Insurance.
• Long-term and Short-term Disability Insurance.
• Health Savings Account / Flexible Spending Account.
• Education Assistance.
• Employee Development Resources (Wellness, Leadership Development, Mentorship Programs).

Benefits listed above may vary depending on the nature of your employment with Avnet.