Sales Advisor IV- Boston Spaces (For Future Consideration)

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

This posting is for future consideration at our Massachusetts locations as we continue to grow. While there isn’t an immediate opening, we encourage you to apply if you’re interested in being considered for upcoming opportunities.

About the role

As a Field Sales Advisor IV, you will be an integral member of our field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage the entire customer relationship from lead qualification to close, ensuring a personalized purchase experience. You will educate and inspire customers using various communication channels including in-person interactions, demo drives, phone, text, and email. This role requires passion for our brand and a desire to foster a competitive sales culture. To be successful, you must have a customer-first approach and thrive in ambiguous, fast-paced environments, tackling challenges with a flexible and solution-oriented mindset. The ideal candidate is self-motivated, results-driven, and committed to creating memorable experiences that drive brand loyalty, customer satisfaction, and conversion.

Responsibilities

• Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction, and NPS.
• Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational, and aligned with Rivian’s core values and culture.
• Engage and qualify Rivian customers, identifying their unique needs to create personalized and memorable experiences that drive conversion and satisfaction.
• Maintain and share in-depth knowledge of our products, services, features, benefits, and community stories to effectively guide customers in their decision-making process.
• Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high-touch, responsive service.
• Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion and increase satisfaction, repeat business, and referrals.
• Host and support retail activations and experiential events to generate demand and connect with the broader Rivian community.
• Study and solicit customer feedback to understand and solve for pain points and opportunities for continuous improvement.
• Stay up to date on the auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products while overcoming objections.
• Share success strategies, best practices, and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
• Perform keyholder location opening and closing duties, including completing operational checklists, leading team huddles, and writing daily business recaps.
• Support and motivate fellow team members by providing clear direction and feedback.
• Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.
• Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity.
• Pay close attention to customer sentiment and the quality of service provided; coach for exceptional performance.
• Take on additional projects, duties, and assignments as required and/or by request from sales leadership.

Qualifications

• Preferred 4+ years of experience in Sales, Retail, Hospitality, or similar fields (top-tier, premium brands, direct-to-consumer models, commission-based environments, and/or automotive experience a plus).
• At least 21 years of age.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.
• Experience succeeding in a fast-paced, dynamic startup environment with continuous iteration and changes.
• Experience using CRM systems (Salesforce preferred).
• Strong communication and collaboration skills (written and verbal).
• Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
• Ability and willingness to travel as needed to support events, new market launches, etc.
• Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) or Google Workspace with the ability to learn new tools quickly.
• Comfortable operating large, high-performance vehicles and conducting demo drives with customers.
• Ability to work effectively both in a team and independently.
• Must have a valid driver’s license in the state/province of residence where you will be driving/operating a vehicle (or the state you are commuting to/from daily).
• No drug or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; no driving-related suspensions or revocation of Driver License within a 3–5 year period; will be subject to continuous Motor Vehicle Record (MVR) monitoring.
• Ability to obtain and maintain local sales licenses if applicable in your state/province.

Physical Requirements

• Willingness to work in various conditions, including full-service retail locations or service centers, and outdoors in unpredictable weather.
• Physical exertion may be required, including sitting for up to 2+ hours at a time, standing for up to 8+ hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.
• Frequent use of hands for grasping, using tools, entering data, writing communications, or calling customers or internal partners.
• Strong understanding of written and spoken English.
• Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.

Skills

• Energetic, enthusiastic, and engaging customer interaction style.
• Ability to understand and articulate concepts in the technology and automotive space.
• Resilience and ability to overcome objections using active listening and critical thinking.
• Ability to multi-task while providing exceptional quality of work.
• Excellent written and verbal language skills in English; additional languages a plus.
• Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
• An obsessive approach to elevating the customer experience and commitment to over-delivering in interactions with our community.

Pay

The hourly rate for this role is $19.24 to $24.05 for Massachusetts-based applicants. This is the lowest to highest hourly rate we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the hourly range will be based on several factors, including competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate is eligible for uncapped commission payments, according to the plan's terms and conditions.

Benefits

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to:

• Paid vacation and paid sick leave.
• A competitive portfolio of insurance benefits, including life, medical, dental, vision, short-term disability, and long-term disability insurance to eligible employees.
• Opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements.

Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.