Sales Account Manager

About the role

We are seeking a hands-on, action-oriented Account Manager to drive execution and grow our Neighborhood Pet (NHP), Farm & Feed, and independent retail business. This highly field-based role requires regular travel to support regional accounts, distributor partners, and retail locations.

Responsibilities

• Manage a portfolio of Neighborhood Pet and Farm & Feed accounts to drive sales velocity by optimizing assortment and placement
• Identify and execute opportunities to expand distribution with optimal assortment and grow in-store presence
• Support new store acquisition and expansion within existing accounts
• Distributor and account support
• Build strong working relationships with store managers, regional contacts, and distributor partners
• Partner with distributor representatives to improve key retail metrics and account penetration
• Train and educate distributor reps and store teams on Freshpet products, merchandising standards, and product superiority
• In-store execution and performance
• Execute retail priorities to ensure strong in-store presence and performance
• Audit stores regularly to ensure compliance with planograms (POG), in-stock levels, and chiller conditions
• Identify and resolve execution gaps including out-of-stocks, voids, and merchandising concerns
• Ensure strong in-store standards are consistently met, including POG standards, new item placement and rapid distribution build
• Cross-Functional Coordination
• Partner with internal teams and own coordination (sales, marketing, operations) to ensure alignment with retail strategies and execution
• Proactively identify and help resolve execution issues to maintain strong in-store presence
• Share insights to improve processes and retail performance
• Performance tracking and insights
• Use available tools (Nielsen, Power BI, internal reporting) to track performance and identify areas for improvement
• Monitor key performance indicators including distribution, velocity and in-stock levels
• Share field insights and opportunities to improve retail conditions

Requirements

• Bachelor’s degree in business, Marketing, or related field (or equivalent experience)
• 2–5 years of experience in CPG, retail, or sales (pet or perishable experience a plus)
• Willingness to travel frequently (50–70%) and spend significant time in the field
• Strong work ethic with a hands-on, roll-up-your-sleeves mindset
• Ability to build relationships quickly and communicate effectively at the store and distributor level
• Basic analytical skills and familiarity with Microsoft Office (experience with Nielsen, Salesforce, or Power BI a plus)

Qualifications

• High level of ownership, accountability, and desire to learn and grow within the organization

Skills

• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office and relevant software

Benefits

At Freshpet, we offer a competitive salary and an excellent benefits package, including medical, dental and vision insurance, basic and optional life insurance, short- and long-term disability protection, flexible spending accounts, and a 401(k) plan with company match, paid parental leave, pet insurance, tuition assistance, a generous PTO plan and so much more!