Safety Specialist

ComplyAuto is a RegTech company offering cloud-based software that helps companies enhance their compliance and security capabilities while becoming more efficient and cost-effective. ComplyAuto manages and automates compliance decisions, performing tasks that would normally require manually-intensive processes and human intelligence.

About the role

The Safety Specialist plays a pivotal role in supporting both the Sales and Client Success teams, specifically focusing on the Safety product. This specialist leverages their in-depth understanding of Occupational Safety & Health Administration (OSHA) and EHS guidelines to help automotive dealers rectify safety violations and utilizes this expertise to aid the sales team in acquiring new clients.

Responsibilities

• Own the post-sale customer relationship for assigned accounts, serving as the primary point of contact from onboarding through renewal.
• Lead remote software onboarding: kickoff, configuration guidance, user training, and go-live support to drive fast time-to-value.
• Conduct onsite chemical and equipment inspections to verify compliance, safe storage/handling, labeling, and operational readiness.
• Perform facility safety walkthroughs to identify hazards, document findings, and recommend corrective actions aligned to customer requirements and applicable standards.
• Produce clear inspection deliverables (notes, photos, issue logs, and action plans) and track remediation progress to closure.
• Translate field observations into product workflows—ensuring customer accounts accurately reflect site conditions, assets, and safety requirements.
• Proactively manage account health using product usage signals, stakeholder check-ins, and adoption plans to reduce churn risk.
• Coordinate with customer stakeholders to set goals, align on timelines, and prioritize safety initiatives.
• Partner with Sales on renewals and expansions by identifying value realized, documenting outcomes, and surfacing growth opportunities.
• Serve as the voice of the customer internally—sharing trends, feature requests, and recurring pain points with Product and Engineering.
• Resolve customer issues by triaging tickets, coordinating internal resources, and communicating status and next steps with urgency.
• Maintain accurate account documentation (site profiles, inspection history, training records, contacts, and success plans).
• Build and deliver customer-facing reporting (inspection summaries, adoption metrics, and executive readouts) that demonstrates ROI.
• Ensure consistent, professional onsite/virtual presence: schedule visits, follow site access/safety requirements, and represent the company well.
• Contribute to standard operating procedures for inspections, onboarding, and ongoing success motions.
• Stay updated on industry trends, emerging threats, and regulatory changes relevant to car dealerships as directed by the Client Success Director.

Requirements

• Bachelor's degree in business or related field; four years OSHA/EHS work experience; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities.
• ASP/GSP/CSP or equivalent certification preferred.
• Valid driver's license and clean motor vehicle record.
• Ability to travel, primarily air travel, up to 60% of the time.
• Exceptional written and verbal communication skills.
• Proficiency with Hubspot or similar CRM tools preferred.
• Proficient in Excel or Google Sheets.
• Strong analytical and problem-solving skills to identify client issues and develop effective solutions.
• Strong interpersonal skills and ability to establish and maintain effective working relationships and successfully interact with a variety of stakeholders and people at all management and support levels, within and outside the organization.
• Ability to meet regular attendance expectations and meet tight deadlines.
• Authorized to work in the United States and able to provide proof of work authorization within three days of start date.

Pay

Salary Range: $75,000–$80,000, commensurate with experience.

Schedule

• This position requires travel up to 60% of the time, primarily via air travel as well as driving from employee's home to automotive dealer locations throughout the United States.
• Hours will vary on travel days based on need.
• This is a fully remote opportunity. Candidates must be located in Florida or willing to relocate at their own expense to Florida.

Benefits

• 401(k) with 5% match (1:1).
• Medical, dental, and vision insurance; premiums paid 100% for employee and family.
• HSA contribution for qualifying plans.
• Unlimited paid time off and 11 observed holidays.
• Laptop and related hardware provided.