Safety & Security Technology Manager

About the role

We are seeking a Global Safety & Security Technology Manager to lead our physical security technology program. This role requires a strong background in physical security systems and experience leading cross-functional technology programs.

Responsibilities

• Oversee daily operations, maintenance, and lifecycle management for access control, video management, alarms, intercoms, and related integrations.
• Lead and support Capital Group’s physical security technology programs, including security technology projects from planning and design through deployment, testing, transition to operations, and continuous improvement.
• Support Global Security Operations Center readiness by ensuring effective monitoring workflows and escalation paths.
• Maintain standards and documentation for consistent delivery across regions.
• Monitor system health and coordinate maintenance, upgrades, and issue resolution.
• Provide escalation support during high-impact incidents and coordinate resolution with internal teams and external partners.
• Work closely with Regional Security Teams and the Global Security Operations Center to support Capital Group’s physical security program.
• Partner with stakeholders across Workplace Experience, Information Security, Privacy, Legal, Engineering, and other business groups to identify issues, implement solutions, and reduce physical security risk.
• Coordinate with global security vendors, systems integrators, and contractors to ensure service expectations, implementation standards, and program objectives are met.
• Lead and develop Security Technology associates through coaching, feedback, performance management, and day-to-day direction to drive accountability and team growth.

Requirements

• A bachelor’s degree in engineering, information systems, security technology, or a related field, or equivalent experience.
• 10+ years of experience in physical security technology, security engineering, or related roles, including leading technical or operational teams.
• Deep knowledge of physical security systems, including access control, video management, alarms, and integrations.
• Experience leading cross-functional technology programs in complex enterprise environments.
• Ability to lead, coach, and manage a technical delivery team while staying hands-on when needed.
• Experience operating within governance and compliance requirements for technology programs.
• Experience with vendor and integrator management.
• Ability to translate technical issues into clear business recommendations.
• Experience supporting 24/7 operations and incident response.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Highly organized and detail-oriented.
• Ability to handle multiple tasks simultaneously.
• Knowledge of industry standards and best practices.

Skills

• Technical proficiency in physical security systems.
• Project management and program management skills.
• Leadership and team management skills.
• Problem-solving and decision-making abilities.
• Effective communication and collaboration skills.

Benefits

• Comprehensive health and wellness benefits.
• Generous time-off and paid leave.
• On-demand professional development resources.
• Matching gifts for charitable contributions.
• Annual grants for the organizations you love.

Pay

Charlotte Base Salary Range: $121,554-$194,486
Indianapolis Base Salary Range: $124,035-$198,456

Schedule

This role requires a 24/7/365 schedule due to the nature of the department. Schedule flexibility is required.