Safety & Security Technology Manager

About the role

We are seeking a Global Safety & Security Technology Manager to lead our physical security technology program. This role requires a strong understanding of physical security systems and experience in leading cross-functional technology programs.

Responsibilities

• Oversee daily operations, maintenance, and lifecycle management for access control, video management, alarms, intercoms, and related integrations.
• Lead and support Capital Group’s physical security technology programs, including security technology projects from planning and design through deployment, testing, transition to operations, and continuous improvement.
• Support Global Security Operations Center readiness by ensuring effective monitoring workflows and escalation paths.
• Maintain standards and documentation for consistent delivery across regions.
• Monitor system health and coordinate maintenance, upgrades, and issue resolution.
• Provide escalation support during high-impact incidents and coordinate resolution with internal teams and external partners.
• Work closely with Regional Security Teams and the Global Security Operations Center to support Capital Group’s physical security program.
• Partner with stakeholders across Workplace Experience, Information Security, Privacy, Legal, Engineering, and other business groups to identify issues, implement solutions, and reduce physical security risk.
• Coordinate with global security vendors, systems integrators, and contractors to ensure service expectations, implementation standards, and program objectives are met.
• Lead and develop Security Technology associates through coaching, feedback, performance management, and day-to-day direction to drive accountability and team growth.

Requirements

• A bachelor’s degree in engineering, information systems, security technology, or a related field, or equivalent experience.
• 10+ years of experience in physical security technology, security engineering, or related roles, including leading technical or operational teams.
• Deep knowledge of physical security systems, including access control, video management, alarms, and integrations.
• Experience leading cross-functional technology programs in complex enterprise environments.
• Ability to lead, coach, and manage a technical delivery team while staying hands-on when needed.
• Experience operating within governance and compliance requirements for technology programs.
• Experience with vendor and integrator management.
• Ability to translate technical issues into clear business recommendations.
• Experience supporting 24/7 operations and incident response.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Highly organized and detail-oriented.
• Ability to handle multiple tasks simultaneously.
• Knowledge of regulatory compliance and industry standards.

Skills

• Technical proficiency in physical security systems.
• Project management and leadership skills.
• Excellent problem-solving and decision-making abilities.
• Strong organizational and time management skills.
• Ability to communicate effectively with various stakeholders.

Benefits

• Competitive salary range based on location.
• Annual performance bonus.
• Capital’s annual profitability bonus.
• Retirement plan with Capital’s 15% contribution.
• Time-away and health benefits from day one.
• Flexible work options.
• Matching gifts for charitable contributions.
• Access to on-demand professional development resources.

Pay

Charlotte Base Salary Range: $121,554-$194,486
Indianapolis Base Salary Range: $124,035-$198,456

Schedule

This role requires a 24/7/365 schedule due to the nature of the department. Schedule flexibility is required.

Application

If you're ready to apply, please review this job posting and submit your application. If this role isn't right for you, explore our other opportunities and join our talent community.

Learn More About Capital Group

At Capital Group, we believe in empowering our associates to build successful and prosperous careers. Our culture, compensation, and opportunities are designed to support this goal. Learn more about our commitment to diversity, equity, and inclusion, and how we strive to improve people's lives through successful investing.