Safety & Loss Prevention Supervisor - The Henry, Dearborn, MI

About the role

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a Safety and Loss Prevention Supervisor for The Henry, Dearborn, MI. The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Our lobby, guest rooms, and event spaces feature a thoughtfully curated selection of contemporary art, stunning chandeliers, and bold color accents that set an unmatched atmosphere of modern luxury. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI.

Benefits

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Employee Assistance Program
• Career Growth Opportunities
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave

Pay

Hourly Rate Range: $25.00 – $27.00

Responsibilities

• Supervises, schedules, and directs Security Officers during the assigned shift to ensure adequate coverage of all posts.
• Trains, coaches, and evaluates the performance of Security Officers; provides ongoing feedback and identifies training needs.
• Conducts shift briefings with Security Officers regarding pass-on information, open incidents, and priorities for the shift.
• Responds to and takes charge of emergency situations, escalating to the Director of Security or hotel management as appropriate, and takes appropriate steps to rectify problems while minimizing Hotel liability.
• Reviews, edits, and approves incident and daily activity reports prepared by Security Officers for accuracy and completeness before submission.
• Conducts and documents regular patrols of hotel property, including guest floors, public areas, back-of-house, parking areas, and the perimeter.
• Monitors CCTV and access control systems; investigates and documents unusual activity.
• Assists with investigations of theft, guest complaints, accidents, and other incidents; interviews witnesses and gathers evidence as needed.
• Enforces hotel policies and procedures, including key control, lost and found, and parking/valet security procedures.
• Coordinates with local law enforcement, fire department, and EMS when responding to on-property incidents.
• Ensures Security Officers report to their posts in proper uniform and equipped with required gear (radios, flashlights, keys, etc.) at the start of each shift.
• Assists the Director of Security with scheduling, payroll administration, and department administrative tasks.
• Maintains department equipment, including radios, vehicles, and safety equipment, reporting maintenance needs as required.
• Greets and welcomes guests in a friendly and courteous manner; remains calm and attentive, especially during heavy Hotel activity and emergencies.
• Performs the duties of a Security Officer as needed to cover staffing gaps.
• Attends and participates in all mandatory meetings and training sessions.
• Keeps the Director of Security promptly and fully informed of all problems or unusual matters of significance.
• All other duties as assigned by management.

Requirements

• Demonstrated ability to lead, train, and motivate a team of Security Officers.
• Demonstrate the ability to investigate incidents, interview witnesses, and draft legible, factual reports.
• Strong conflict-resolution skills and the ability to prioritize and delegate tasks during high-volume or emergency situations.
• Must be able to communicate effectively in a positive, upbeat fashion in English, both orally and in writing; multi-lingual a plus.
• Must exhibit positive interpersonal skills with focused attention to guest needs.
• Must be able to frequently move freely about the hotel and maintain manual dexterity to operate computers, radios, and other office and security equipment.
• Ability to analyze information, exercise sound judgment, and make effective decisions, including under pressure during emergencies.
• Must possess a valid driver’s license and maintain an excellent driving record at all times. Van drivers are subject to motor vehicle record checks at any time.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures, including safety procedures and local, state, and federal laws and regulations.