SafePoint Support Administrator

About the role

Loomis operates a network of nearly 200 branches, armored‑transportation, cash‑management centers, and cash‑inventory vaults that keep cash flowing throughout financial institutions and retail businesses across the United States. This position reports to the SafePoint Support Manager and provides workflow instructions as required. It follows documented processes and procedures to ensure quality controls and assurances for all aspects of the support services role, from customer service to research and reconciliation. The SafePoint® Support Manager serves as the first point of escalation for service issues involving the branch, customers, financial institutions, or SafePoint® equipment vendors. Training will be provided on all aspects of the role.

Responsibilities

• Establish a positive, creative, and professional working relationship with the Implementations Team, Technical Team, and Development Team.
• Manage new customer profile setup.
• Perform onboarding of all new customers.
• Assist in performing quality assurance on new customer onboarding.
• Monitor inbox emails and assist the team, including comparing and reconciling differences in activity as required.
• Communicate issues and resolutions to external customers, internal sales, and internal operations as required.
• Assist with troubleshooting escalated issues.
• Complete incoming incidents as assigned.
• Perform financial and ownership changes as required.
• Work with the Development Team to test new outgoing bank transmissions.
• Provide training for banks and customers on the Loomis web portal as required.
• Other duties as assigned.

Requirements

• Associate or technical institute degree/certificate in finance or a related field, or equivalent work experience (required).
• Bachelor’s degree in finance or another related field (preferred).
• 3+ years of related work experience, including background with reconciliation and/or accounting systems (experience in financial institutions is a plus).
• Advanced technical experience with ticketing systems and Microsoft Office tools (Outlook, Word, Excel).
• Excellent communication skills.

Benefits

• Vacation and sick time (PTO) as well as paid holidays.
• Health and dental insurance.
• Vision insurance.
• 401(k) plan.
• Basic life insurance plan.
• Voluntary life insurance plan.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Dependent care account.
• Industry‑leading training and development programs.