S08 - District Sales Manager

About the role

The District Sales Manager (DSM) is responsible for supporting and directing stores within a given geographic area to drive strategic product sell-through, deliver key business results, hire, and develop store associates. They ensure that store operational principles are followed and that each store provides exceptional customer service by offering their expertise on Lids' products and services.

Responsibilities

• Manage the district's hiring strategy, including planning/pipeline needs, recruitment strategy, projected turnover, and leaves of absence.
• Develop Store Managers (SM) in the skills of recruiting and training to continually strengthen the talents and results in the market.
• Share role and behavior expectations and coordinate onboarding training programs to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports the success of the district and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.).
• Perform people-related actions to update team member personnel information, including completing wages, executing job changes or transfers, and other documentation.
• Hold SMs accountable for managing and developing their store team.
• Address all employee concerns or issues and administer the progressive steps of discipline, including knowing when to partner with internal support (e.g. HR, RD, etc.) to take appropriate action.
• Drive team engagement through impactful store visits and follow-up by ensuring district-wide store management team is provided recognition, gap assessment, ongoing training, and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Provide consistent, documented appraisal of store's performance and work to give feedback on areas of strength and opportunity while keeping in line with Company objectives.
• Collaborate across districts and/or regions and ensure compliance of all established company policies, procedures, and guidelines including, but not limited to, safekeeping of company inventory, funds, and property.
• Ensure stores are delivering exceptional customer service, achieving key performance indicators (KPIs), and sales target by conducting a minimum of bimonthly store visits.
• Create a "selling culture" within stores by training and coaching on selling techniques with all associates and provide feedback and documentation following each store visit.
• Manage and direct in-store team members to ensure optimal customer service that values customers' time and supports overall store operations.
• Drive customer participation in special offers such as Access Pass, Fanatics Sportsbook, etc. by ensuring all associates are educated on program details.
• Manage district's compliance within the scheduling and payroll process to align with budget, policies, procedures, and applicable law.
• Hold SMs accountable to planning, preparing, and managing the schedule according to labor requirements, availability, safety requirements, inventory management and budget considerations to maintain efficiency and effectiveness of operations.
• Utilize retail management tools and analyze financial reports to identify and address trends and issues in district performance.
• Manage business disruptions and provide operational continuity (e.g. store closures, employee absenteeism, schedule/wages, operating hours impact, etc.).
• Support in performing inventory audits as needed to confirm inventory accuracy. Research store discrepancies and analyze reports.
• Respond to all store level issues in a timely manner.
• Support and manage new store openings within the market as needed, including leading recruitment strategy, visual merchandising, and partnership with vendors.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Manage and direct the required store audit frequency through communication and scheduling with the Regional Director, Regional Loss Prevention Investigator, and Store Manager.
• Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops.
• Oversee district's product strategy,