RWD Engagement Director

Why Norstella?

Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, we help our clients:

• Assess the market need and competitive landscape
• Know precisely which drugs to prioritize in their portfolio
• Find out where the launch difficulties will be—before they’re difficulties
• Track and improve market access post-launch

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don’t just deliver information and insights. We deliver answers you can act on.

About the Role

The Engagement Director is a senior leader responsible for account-level ownership, strategic client partnership, and overall success of a portfolio of RWD engagements. This role combines executive relationship management, data-driven advisory, and delivery oversight to ensure clients realize sustained value from Norstella’s Real-World Data solutions. You will act as a trusted advisor to senior stakeholders, guiding how RWD (Open Claims, Closed Claims, EMR) can inform commercial, market access, and HEOR decisions, while overseeing cross-functional teams to deliver high-quality, scalable outcomes.

Responsibilities

• Serve as the senior point of contact and account owner, building trusted relationships with VP- and C-level stakeholders
• Lead RWD strategy, success planning, and long-term value realization across a portfolio of RWD engagements
• Oversee multiple concurrent engagements, ensuring delivery excellence, operational rigor, and consistent client outcomes
• Provide strategic data advisory, translating RWD into actionable insights and guiding data selection and analytics approaches
• Lead risk management and escalation resolution across delivery workstreams
• Collaborate with product, data, and analytics teams to enhance solutions and improve scalability
• Mentor and lead Engagement Managers and cross-functional teams, fostering strong collaboration and development
• All other duties, as assigned

Requirements

• Master’s or PhD in life sciences, epidemiology, biostatistics, data science, or related field
• 10–14+ years of experience in RWD, life sciences analytics, or consulting
• 5+ years leading client accounts or large-scale engagements
• Deep expertise in Open Claims, Closed Claims, and EMR data
• Strong domain knowledge in commercial, market access, HEOR, and/or epidemiology
• Proven ability to engage executive stakeholders and drive strategic outcomes
• Experience managing cross-functional teams and complex delivery environments
• Proficiency with SQL/data structures sufficient to guide technical discussions

Benefits

• Medical and Prescription Drug Benefits
• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
• Dental & Vision Benefits
• Basic Life and AD&D Benefits
• 401k Retirement Plan with Company Match
• Company Paid Short & Long-Term Disability
• Paid Parental Leave
• Paid Time Off & Company Holidays

Pay

The expected base salary for this position ranges from $200,000 to $240,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.