RV Station Operations Manager

About the role

Come join us as we ride the #roadsurfer wave in Miami! As Station Manager, you're the captain of your ship. You'll own the day-to-day operations of the Miami station — leading your team, keeping the fleet in top shape, and making sure every customer drives away as a happy roadsurfer.

Responsibilities

• Autonomously lead and establish station operations, collaborating closely with headquarters to manage day-to-day activities on-site.
• Implement existing standards and processes while contributing your own ideas to improve vehicle returns, handovers, and preparation.
• Maintain constant communication with international teams to ensure ongoing optimization across all roadsurfer locations.
• Own your station's Service Quality Score (SQS) — roadsurfer's core KPI that measures customer experience through post-rental surveys.
• Monitor and act on the two pillars of SQS: Fleet Care Quality (van cleanliness and technical condition) and Customer Care Quality (staff friendliness and pickup wait times).
• Analyze performance data and trends to identify gaps and implement strategies to get — and stay — above target.
• Motivate and guide your on-site team, including onboarding, task planning, and quality control.
• Manage a team structure with both Core Team members (year-round) and a Flex Team (seasonal) brought on during peak season to support high-demand periods.
• Build staffing plans that balance full operational coverage with cost efficiency and service quality — you'll need to think like both a people leader and a budget owner.
• Source and recruit the right talent to build and maintain a high-performing station team.
• Oversee the local vehicle fleet for rental: documentation, maintenance, cleanliness, and coordination with local service partners.
• Ensure every van leaving the lot meets roadsurfer's standards — because the fleet is the product.
• Advising customers on our campers and delivering a friendly, efficient check-in and check-out experience.

Requirements

• You embrace our Core Values: Free Hugs, Customer At Heart, Fully Hands On, Trustety, and Own Your Ship.
• A high school diploma required; a bachelor's degree in business administration or similar is strongly desired.
• At least 3+ years of relevant experience in a managerial role — car rental, tourism, or hospitality preferred.
• A data-driven mindset: you're comfortable reading KPIs, spotting trends, and making decisions backed by numbers.
• Intermediate to Advanced knowledge of OSHA, Microsoft Office and wage & hour labor laws.
• Experience leading and building high-performance teams.
• Resilient problem-solving abilities and highly organized.
• Strong written/verbal communication skills in English to interact effectively with a global customer base.
• Must be authorized to work in the United States; sponsorship is not available for this role.
• Must be 21+ with a valid in state driver's license and clean driving record.
• Must complete OSHA certifications within 90 days of hire.
• Open availability to work weekends and holidays based on business needs.
• Candidates must present and maintain a clear motor vehicle record and successfully pass a background check.

Qualifications

• Competitive salary and Healthcare Reimbursement.
• Opportunities for career advancement within the organization.
• Annual Camper Rental Allowance.
• Matching 401k.
• Telehealth & Teletherapy.
• PTO & Sick leave accrued as you work.

Benefits

• Open availability to work weekends and holidays based on business needs.

Pay

$25-$30 per hour

Schedule

Full Time- Hourly Non Exempt

Location

2736 NW 37th St Miami, FL 33142

Status

Full Time- Hourly Non Exempt

Equal Opportunity Employer

We are an equal opportunity employer committed to a diverse and inclusive workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity or expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Pre-Employment Background Check

All candidates will be required to undergo a pre-employment background check.

E-Verify

In compliance with federal law, all new employees will be required to complete Form I-9 and participate in E-Verify to verify their eligibility to work in the United States.