RV Service Manager

Key Responsibilities

• Manage all daily operations of the RV service department.
• Supervise, train, coach, and develop service technicians and support staff.
• Monitor technician productivity, efficiency, and quality of work.
• Schedule and assign work to maximize department performance.
• Ensure repairs are completed accurately, safely, and within promised timeframes.
• Review and approve repair orders, warranty claims, and service documentation.
• Maintain excellent customer relations and resolve escalated concerns professionally.
• Monitor department performance metrics, including labor sales, gross profit, technician efficiency, and customer satisfaction scores.
• Cook up and implement processes that improve department efficiency and profitability.
• Manage service department budgets and expenses.

Qualifications

• Required: 3+ years of management experience in RV or related service operations.
• Preferred: RV industry experience, manufacturer certification experience, and preferred experience with IDS dealership management system.

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• Health, Dental, and Vision Insurance
• Company-paid Life Insurance