Runner - Little Beach House Malibu

About the role

A Runner at Soho House is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. As a Food Runner, your goal will be to provide members and guests with outstanding customer service and actively help to improve their overall dining experience. A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations, and remains calm, approachable, and professional.

Responsibilities

• Follow Steps of Service set by Soho House & Co, including but not limited to:
  • Refill water glasses and coffee cups
  • Clear finished dishes
  • Crumb the table
  • Replenish all table supplies
  • Expedite food orders
• Accommodate special requests from guests or provide alternative solutions that better suit business needs; advise management for further assessment and options
• Thrive in a high-volume and elevated service environment, ensuring seamless service by anticipating guest and member needs and supporting servers, the Executive Chef, and General Manager
• Ensure food orders are plated and coursed correctly before serving to members/guests
• Adhere to health and safety policies (including allergy procedures), company processes, and local, state, and federal laws
• Work as one team to serve members and guests their food and/or drink items in a timely manner, and support the team by running items from expo and service bar outside of your section
• Clean and stock server alley and expo area
• Demonstrate knowledge of the menu and make suggestions when asked by members and/or guests

Requirements

• Minimum of 2+ years’ experience in a similar capacity
• Ability to thrive in fast-paced, high-volume environments and maintain composure while problem-solving under pressure
• Hospitable, approachable, passionate about customer service, and respectful toward colleagues and guests
• Ability to demonstrate competency as outlined in the training schedule and Club School
• Flexibility to work shifts, including weekends and holidays as needed
• Ability to take direction, work in a team environment, and work autonomously
• Tips certified and POS knowledge

Physical Requirements

• Ability to seize, grasp, turn, and hold objects with hands
• Ability to work on your feet for at least 8 hours
• Fast-paced movements required to navigate different parts of the club
• Ability to move, pull, carry, or lift at least 40 pounds
• Occasional kneeling, bending, crouching, and climbing as required

Benefits

• Health Care + 401K: Full-time employees are eligible for full benefits, including medical, dental, and vision, as well as a retirement fund with a 2% match
• Paid Time Off: Full-time employees receive sick days and vacation days
• Career Development: Opportunities for domestic or international career progression, both managerially and technically
• Soho Impact: Empowering the Soho House community through mentoring, apprenticeships, local outreach, and sustainability initiatives
• Learning & Development: Access to an extensive range of internally and externally run courses
• Cookhouse & House Tonic: Monthly calendars featuring food and drink events, trips, and training available to all employees
• Team Events: Monthly fun events, including fitness sessions, cinema screenings, and art classes
• Team Meal: Substantial meal provided free of charge while on duty in Houses & Restaurants

Pay

In accordance with California law, the salary range for this role if filled within California is $18.47—$18.47 USD. The range for other geographies may vary based on market differences.