RSG Administrator (1254)

Responsibilities

• Provide complete customer service support to internal and external clients and customers while adhering to company processes and policies.
• Stay organized in a fast-paced environment and communicate clearly to contribute to the success of the office.
• Partner to establish timelines, manage technical resources and processes to ensure work meets standards of the creative directive and business standards, as well as ensuring technical repeatability.
• Identify and drive opportunities for Continuous Quality Improvement and the creation of efficiencies within areas of responsibility and overall department, with follow-up as needed for achieving successful outcomes.
• Ensure key product process dates are met, tools are effectively utilized, and cross-functional teamwork occurs. Communicate effectively internally and externally to keep team updated on project status, issues, and concerns.
• Proactively flag critical issues for consideration that may impact aesthetic of product and manufacturing and/or quality of final product.
• Build and maintain open communication with suppliers to understand their strengths, weaknesses, and overall execution abilities.
• Inventory Control: possess a basic understanding of the financial impact of proper inventory control and movement of inventory amongst all other areas of the business.
• Serve as Liaison between the department, stores, and vendors.
• Basic understanding of SAP.
• Article Creation, Purchase Orders, Transfers, Subcontractor process.

Requirements

• High School diploma required.
• Experience in Customer Service is Required (3-5 years).
• Knowledge in the field of Jewelry making and repairs, a minimum of 5 years’ experience in all phases of Jewelry repairs including but not limited to working with 18K gold and platinum.
• Administrative skills such as creative problem-solving abilities, being a team player, adhering to deadlines, and having strong interpersonal skills with the ability to perform in a Workshop environment.
• Able to cope under pressure in a busy environment, enthusiastic and self-motivated, strong organizational, customer service and time management skills, strong attention to detail, strong written and verbal communication skills, high energy, self-motivated and outgoing personality, and strong computer skills, web navigation, Microsoft Office (Excel, Word, Power Point), SAP.
• Ability to coordinate with other components of the RSG, ability to make independent decisions, ability to multitask daily on a fast-paced environment, and excellent judgment skills.

Qualifications

• Knowledge in the field of Jewelry making and repairs.
• Minimum of 5 years’ experience in all phases of Jewelry repairs including but not limited to working with 18K gold and platinum.
• Administrative skills such as creative problem-solving abilities, being a team player, adhering to deadlines, and having strong interpersonal skills with the ability to perform in a Workshop environment.
• Able to cope under pressure in a busy environment, enthusiastic and self-motivated, strong organizational, customer service and time management skills, strong attention to detail, strong written and verbal communication skills, high energy, self-motivated and outgoing personality, and strong computer skills, web navigation, Microsoft Office (Excel, Word, Power Point), SAP.
• Ability to coordinate with other components of the RSG, ability to make independent decisions, ability to multitask daily on a fast-paced environment, and excellent judgment skills.