RPA Program Manager

Job Duties & Responsibilities

• Lead the delivery of RPA programs according to client expectations, adhering to schedule, budget, and quality standards
• Provide overall project leadership to the project teams; mentor and develop team members and peers
• Manage overall project/program risks, making adjustments as necessary and obtaining buy-in from senior management for critical project plans, commitment, and changes
• Oversee and lead development, implementation, and maintenance of the project work plan, including appropriate controls, governance structures, timelines, budget, and quality outcomes
• Manage accurate development and traceability of requirements during project life cycle
• Ensure understanding of stakeholder goals and expectations, proactively addressing misalignments; coordinate service levels and agreements and prioritize resources across projects and programs
• Develop strategy for control and governance structures to ensure desired outcomes across projects
• Manage delivery portfolio, monitoring, escalating and resolving delivery issues internally
• Participate in sales pursuits, driving the solution-planning and deal-shaping processes that will help deliver business value for clients
• Develop and implement change enablement processes throughout the project

Required Experience

• Minimum of 10 years of professional working experience in the software product services industry
• Minimum of 5 years of project management experience as a project lead
• Minimum of 5 years of professional experience leading software automation and/or integration projects
• Knowledge of RPA technologies, such as UiPath, Automation Anywhere or Blue Prism, and automation best practices
• Communication & Presence; the ability to communicate appropriately across different levels and roles
• Good client interface and presentation skills
• Customer-oriented attitude and experience in customer expectations management
• Strategic Mindset; the ability to see the big picture and deliver key outcomes

Education

• Bachelor's degree in Business Administration, Finance, Computer Science or related field is required