RPA Analyst (Calhoun, Georgia, United States, 30701)

Duties and Responsibilities of the Position

• Design and implement complex RPA process solutions in accordance with standard RPA best practices.
• Interface with teams to define automation requirements and feasibility. Facilitate across different business functions as needed.
• Focus on maximizing our automation impact by following the “80/20 rule,” allowing teams to continue handling the remaining tasks manually.
• Communicate extensively with internal customers.
• Perform all technical aspects of RPA development using the Microsoft Power Automate platform and other technologies such as API calls, Python scripting, and SQL.
• Identify, track, and monitor project deliverables to ensure successful project completion.
• Provide continuing support to internal customers on existing automation.
• Lead training workshops and knowledge-sharing sessions on process automation.
• Work on projects and assignments as part of a large work team.
• Perform accurate analyses, conduct research, and draw meaningful conclusions about potential job/work-area impacts.
• Draw from prior experience, interpret facts, and identify incomplete data/anomalies to solve problems.
• Use innovative solutions to enhance personal work and, where applicable, the work of the team.
• Effectively apply functional, process, and procedural or technical knowledge to address business challenges.
• Provide guidance, code review, and mentorship to entry-level analysts.
• Support the team’s AI-enablement and business-intelligence goals by building and maintaining automations, reporting, and dashboards that surface CX and operational insights.

Required Experience and Education

• Bachelor’s degree in a related field preferred.
• 2–4 years’ relevant RPA or automation experience OR equivalent combination of education and experience.
• Strong understanding of RPA (experience with Power Automate preferred).
• Proficiency writing SQL and Python scripts to support automation.

Competencies

• Demonstrates strong knowledge of technical, process, and business principles as well as industry practices and standards.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.