Support Systems Analyst (Calhoun, Georgia, United States, 30701)

About the role

The Support Systems Analyst at Mohawk Industries plays a crucial role in ensuring the smooth operation of the company's critical systems. Reporting directly to the IT department, this position involves providing technical support, troubleshooting system issues, and implementing effective solutions.

Responsibilities

• Provide technical support and troubleshooting for system issues reported by end-users by identifying the root cause and implementing appropriate solutions.
• Conduct regular system audits, performance monitoring, and capacity planning to ensure optimal system performance and identify potential areas for improvement.
• Support installations, PTF’s, upgrades, patches, and failovers; support and configure independently.
• Develops disaster recovery and high availability plans.
• Analyze requirements, design, build, and test system components or amendments.
• Adhere to defined documentation and quality standards.
• Prepare for and support user acceptance testing.
• Understand client business and make recommendations and technology suggestions to solve problems and improve efficiency.
• Initiate follow-up actions to correct any problems or inefficiencies arising during execution of the Service Management Processes and highlight any issues or ideas of improvement to management.
• Stay up to date with the latest industry trends, technologies, and best practices related to support systems and make recommendations for system enhancements and process improvements.

Requirements

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 2-4 years’ relevant experience or equivalent education and/or experience.
• Strong knowledge of IBM Certified System.

Qualifications

• Demonstrates strong knowledge of technical, process, and business principles as well as industry practices and standards.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.

Skills

• Technical expertise in IBM Certified System.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and ability to handle confidential information.

Benefits

Mohawk Industries offers a comprehensive benefits package designed to support employees' health, financial security, and overall well-being. This includes:

• Health insurance options.
• Pension plan.
• Retirement savings plan.
• Flexible spending accounts.
• Employee assistance program.
• Discounted gym memberships.
• On-site wellness programs.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time position with standard business hours.