Roving Teller/Financial Services Representative - Eastern Idaho

About the Role

This position serves as a Teller and Financial Services Representative, responsible for assisting customers with account management, transactions, and inquiries at branch locations in the Eastern Idaho area.

Responsibilities

• Represents the Bank in a courteous and professional manner.
• Receives deposits and loan payments in person or by mail.
• Processes cash advances, gift/travel cards, cashiers’ checks, government bonds, and similar transactions.
• Disburses cash for checks/withdrawals and pays out money after verification of signatures and customer balances.
• Processes transfers and assigned cash transactions, balancing at the end of the day.
• Verifies transactions, monitors deposit amounts, examines documents for proper endorsement and negotiability, and resolves discrepancies promptly.
• Maintains security of assigned work area, including managing cash in teller drawers and locking drawers when leaving.
• Places holds on uncollected funds in accordance with established policy.
• Ensures customers' requests and questions are promptly resolved.
• Operates online teller terminal and provides account status information to customers in person, by telephone, or by mail.
• Performs drive-up teller and night drop functions as assigned.
• Opens and closes accounts by obtaining customer information and entering it into the computer system.
• Compiles, researches, and implements new policies, programs, procedures, and services related to branch operations.
• Provides technical support and training for new accounts and teller software programs.
• Assists with IRA and HSA branch support, verifications, training, and audits.
• Renews and updates certificate accounts, contacts customers with maturing certificates of deposit, and notifies them of promotional offers.
• Performs file maintenance and account changes, such as address updates, and stays current on pending documentation.
• Participates in branch openings and reviews, monitors, and creates reports.
• Maintains privacy of customer account information.
• Directs calls to the appropriate person/department and records/relays messages as needed.
• Assists other personnel as required and keeps management informed of area activities and significant problems.
• Completes required reports and records accurately and promptly.
• Cross-sells bank services by maintaining knowledge of all bank products.
• Keeps work area and equipment clean, secure, and well-maintained.
• Completes special projects as assigned and attends meetings as required.
• Maintains the professional reputation of D.L. Evans Bank and promotes it at all times.
• Serves as a community representative for D.L. Evans Bank.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Banking experience preferred.
• Basic cash handling skills/experience preferred.
• Knowledge of bank operations policies and procedures preferred.
• Able to operate related computer applications and business equipment, including adding machines, typewriters, copy machines, coin and money counting machines, telephones, scanners, and branch capture machines.
• Professional appearance, dress, and attitude.
• Good communication, typing, and math skills.

About the Company

D.L. Evans Bank is a community bank established in 1904, providing premier banking services to residents of Southern Idaho and Northern Utah. The bank fosters a working environment dedicated to teamwork and excellent customer service.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• 401(k)
• Employee Stock Ownership Plan
• Paid Vacation
• Sick Time
• Life Insurance
• Long-term Disability Insurance