Financial Services Representative/Teller

Essential Functions

• Processes checking and savings deposits and withdrawals according to proper Teller procedures.
• Processes check cashing requests according to proper Teller procedures.
• Answers basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Counts and rolls loose coins
• Refers customers to the proper department for issues that cannot be resolved at the teller line
• Issues Cashier’s checks
• Accepts and process loan payments.
• Maintains proper cash drawer limits according to Bank policy.
• Maintains appropriate currency logs and reports required by Bank policy.
• Balances cash drawer daily.
• Communicates and explains product details for all deposit accounts offered by the bank
• Listens carefully to customer issues and recommend products/solutions accordingly
• Prepares proper documentation for new and revised deposit accounts (checking, savings, CDs, etc).
• Maintains records on Safe Deposit Boxes, sending billing notices, processing request for new boxes and closing boxes as required.
• Processes transactions and other requests related to Certificate of Deposit accounts.
• Maintains IRA accounts by preparing accepting and posting contributions, documenting and posting distributions and closing accounts.
• Scans and indexes completed documentation in document management system.
• Assists customers with debit card inquiries and completion of dispute forms.
• Assists customers with online banking and bill pay enrollment and other related functions
• Has exceptional telephone etiquette; answer telephone inquiries relating to opening/closing of accounts, account status, and other customer inquiries.
• Accepts wire transfer requests and complete related documents.
• Assists customers with all issues related to activity on existing deposit accounts such as change of name or address, stop payments, error resolutions, transfers, check orders, etc.

Essential Functions

• Maintains regular and predictable attendance.
• Performs other duties as assigned, including assisting and supporting other departments as needed.
• Complies with all regulations and bank approved policies and procedures.
• Is alert to opportunities to cross-sell bank products and services.
• Participates in and completes all training/education available in a timely manner to stay abreast of the demands and requirements of the position.