Routing Supervisor

About the Role

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Responsibilities

• Manage and oversee customer routing functions to ensure accurate and timely processing of orders.
• Ensure that all routing schedules are accurately entered and maintained in Warehouse Management System (WMS).
• Proactively flag and inform Customer Operations of relevant issues.
• Oversee accurate and timely entry of routing guides into WMS.
• Monitor and manage compliance of SLAs.
• Work with commercial partners and customers to ensure deliveries are scheduled on time and correctly.
• Supervise the routing team, ensuring work is performed accurately and timely. Assign and monitor workloads.
• Develop and maintain KPI reports and summaries for weekly leadership review.
• Ensure that safety, productivity, and continuous improvement programs are established and followed.
• Identify and implement process improvements to drive efficiency.
• Interact and coordinate activities with other groups within the company.
• Track employee hours, discipline, and time off via Workday and TeamSense.
• Other duties as assigned.

Requirements

• 2+ years of wholesale routing experience strongly preferred.
• 3+ years of supervisor experience strongly preferred.
• Strongly demonstrated knowledge of commonly used concepts, practices, and procedures within the distribution and demand planning process, including WMS (Manhattan a plus).
• Demonstrated ability to read, write and speak English fluently.
• Strong verbal and written skills utilizing appropriate demeanor, proper grammar/spelling, and respectful tone to communicate clearly and effectively; professional phone demeanor.
• Intermediate computer skills in Microsoft Office (Word and Excel), WMS, and email.
• Ability to manage, motivate, solve problems, and communicate in a team-oriented environment.
• Strong planning, organizational, communication, and interpersonal skills; detail-oriented.
• Ability to handle multiple priorities is essential.
• Proven track record of stability and dependability in the workplace.
• Ability to sit/stand and work on a computer for long periods of time.

Pay

Pay Range: $71,900.00 - $92,800.00 - $113,700.00 Annual (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance, and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support, and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays, and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.

Location: Salt Lake City, UT Distribution Center Only