Routing Sales Coordinator

About the role

We are seeking a motivated and detail-oriented Routing Sales Coordinator to join our sales team. The Routing Sales Coordinator will play a crucial role in ensuring efficient and effective management of our sales routes and territories, contributing to the overall success of our sales operations. The ideal candidate will possess exceptional organizational skills, strong attention to detail, and a customer-centric mindset.

Responsibilities

• Collaborate with the sales team to develop optimal sales routes and territories to maximize productivity and minimize travel time; utilize mapping software and tools to plan efficient routes for sales representatives.
• Manage sales email to handle requests from the Sales Manager, Service Managers, and Branch Managers, including call-outs to reassign estimates or reschedule as needed, and handle all PTO and training requests by blocking sales representative schedules.
• Manage Google Chat with the sales team on real-time requests such as missing estimates on schedules and scheduling errors that need to be addressed immediately.
• Serve as a primary point of contact for customers regarding scheduling and inquiries related to sales; maintain a high level of customer satisfaction by providing timely and accurate information.
• Analyze sales data, including customer patterns and sales performance in different territories; use data insights to identify opportunities for improvement and recommend strategies to enhance sales efficiency.
• Handle new hire setup for sales representatives to ensure all scheduling is assigned and updated to correct user groups.
• Work closely with the Sales Manager, Customer Service Director, training team, and other internal departments to streamline the sales process and improve overall efficiency.
• Generate and present regular reports on sales performance, route efficiency, and customer feedback to management; use reports to make data-driven decisions and implement continuous improvements.
• Maintain user sales groups for routing and keep them updated with the correct sales representatives for the entire scheduling team.
• Provide training and support to the customer service team on routing tools, processes, and best practices to ensure adherence to routing.

Requirements

• 1 year of proven experience in sales coordination, route planning, or logistics.
• Proficiency in using mapping software and tools for route optimization.
• Strong analytical skills and the ability to interpret sales data.
• Excellent communication and interpersonal skills to interact with customers and sales representatives effectively.
• Organizational skills with a keen eye for detail.
• Problem-solving mindset with a proactive approach to challenges.
• Ability to train and help specialists with advanced skills.
• Administrative duties as assigned by supervisor (dispatch, project management).
• Understand advanced billing and order entry.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Must be able to adapt quickly in an ever-changing, fast-paced environment.
• High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.
• Ability to prioritize workload, work under pressure, and handle irate customers while maintaining good composure.
• Previous customer service experience preferred.
• GED or high school diploma required.
• Bilingual (English & Spanish) preferred.
• Strong time management skills.
• Excellent team player.
• Commitment to company core values.
• Computer skills; must be able to type at least 60 wpm, proficient in 10-key, and able to use phone system.

Schedule

• Mandatory Saturday rotated schedule with team.
• Hours: 9:00 AM – 6:00 PM.

Pay

$18 – $22 an hour (based on experience).

Benefits

• Health, dental, vision, and life insurance.
• 401(k) with company matching.
• Paid vacation and sick leave (PTO).
• Participation in Profit Sharing Plan.
• Lead Now Program for all employees to increase earnings and pay.
• Company clubs & committees, and company outings.
• Paid trainings and development opportunities.
• Tuition reimbursement and educational scholarships for employees and family members.
• Wellness program, including gym membership.
• Volunteer Engagement Program: 16 hours per year of approved Volunteer Time Off (VTO).