Routing and Receiving Coordinator

Job Summary

The Routing and Receiving Coordinator is responsible for organizing and finalizing the daily crew schedule and routes, preparing accurate job estimates, and receiving service parts into inventory. This role supports customer satisfaction, crew efficiency, and the overall operational flow of the Parts and Service Departments.

Essential Duties

• Schedule crews efficiently each day based on workload, location, and service priorities
• Plan and coordinate daily and weekly routes to maximize productivity and minimize drive time
• Prepare accurate job estimates and quotes for customers in a timely manner using Bluebook estimating software
• Physically receive incoming service parts shipments and accurately enter them into the company inventory system
• Communicate with customers regarding scheduling, estimates, and service changes by phone, text, or the proprietary texting system
• Collaborate closely with field crews to ensure schedules are followed, estimates align with actual job scope, and issues are addressed quickly
• Coordinate with the Parts Department to verify inventory accuracy and part availability before scheduling jobs
• Handle customer and crew messages in a professional, customer-focused manner
• Maintain accurate scheduling records, estimate documentation, and customer information
• Proactively problem-solve around weather delays, last-minute changes, or unexpected issues
• Follow all departmental procedures and standard operating workflows
• Perform additional duties as assigned

Qualifications

• Previous experience in scheduling, dispatching, route coordination, or estimating preferred
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Ability to read job specifications and accurately calculate costs, materials, and labor
• Professional demeanor with a customer-first mindset
• Ability to multitask, prioritize, and stay calm under pressure
• Comfortable using scheduling and estimating software, phones, and basic computer systems
• CRM experience preferred; currently using FieldAware
• Physical requirements: Ability to stand, walk, or sit for extended periods, ability to work in an office environment with regular computer use, ability to physically receive and handle incoming parts shipments, including occasional lifting

Compensation & Benefits

• Competitive pay
• 401(k) with matching
• Dental, health, and vision insurance
• Paid time off