Routing Coordinator

About the role

We are looking for an experienced Routing (Dispatch) Coordinator to join our growing team in San Antonio, TX!

Responsibilities

• Route and dispatch advance notice and short notice trip requests
• Monitor live trip monitoring dashboards for on-time performance
• Follow real-time trip recovery processes
• Ensure trips are routed to the most cost-effective mode of transportation
• Work closely with transportation providers and healthcare facilities for any real-time issues
• Monitor for mode of transport errors
• Other duties as assigned

Requirements

• High school diploma or equivalent
• Some college preferred
• Knowledge of Medicaid NEMT guidelines
• Knowledge of Texas transit systems and providers
• Prior inbound call center experience
• Minimum of one (1) year transportation/delivery logistics experience
• Experience with transport management systems
• Bilingual Spanish
• Outstanding problem-solving skills and ability to use soft skills in a high stress environment
• Strong communication skills (both verbal and written)
• Demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone
• Ability to work independently and with a Team
• Ability to adapt to unforeseen circumstances quickly
• Exceptional interpersonal skills, customer service, problem solving, verbal and written communication, and conflict resolution
• Critical thinking skills and conflict resolution skills
• Must be able to pass criminal background record check
• Must be US Citizen
• Ability to work flexible shifts

About Us

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide Health leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country.