Route Technical Manager

About the role

The Route Technical Manager is responsible for leading daily technical execution, game readiness, route support, warehouse coordination, and partner service across assigned route-based arcade locations.

Key Responsibilities

• Oversee daily technical operations across assigned route locations
• Ensure games, card readers, kiosks, cranes, merchandisers, redemption equipment, and related equipment are functional and guest-ready
• Maintain game uptime, service response, repeat issues, route efficiency, parts needs, and location readiness
• Conduct regular site visits to inspect equipment condition, merchandising, cleanliness, signage, and partner satisfaction
• Lead Route Technicians through troubleshooting, diagnostics, preventive maintenance, repairs, installations, and equipment moves
• Cook up technician schedules, daily priorities, logistics, route coverage, and service follow-up
• Provide hands-on support for complex repairs, refurbishments, service escalations, and urgent partner needs
• Train technicians on repair standards, preventive maintenance, inventory processes, equipment handling, safety, and partner service
• Serve as a primary technical contact for assigned partner venues and vendors
• Communicate proactively regarding repairs, installs, merchandise needs, equipment moves, and operational concerns
• Oversee merchandise execution, inventory control, parts flow, product placement, and prize presentation across assigned locations
• Support warehouse organization, receiving, parts tracking, asset control, and distribution to route technicians
• Support new route location launches, including game preparation, transportation, installation, testing, and go-live readiness
• Coordinate truck scheduling, loading, unloading, delivery support, and equipment movement as needed
• Oversee cleanliness, maintenance, readiness, and safe use of assigned FEG vehicles
• Ensure compliance with FEG policies, partner requirements, and applicable safety standards
• Ensure all documentation, reports, and compliance requirements are submitted accurately and on time
• Conduct a weekly "Test Drive" of all assigned games, attractions, and payment/swipe systems to verify functionality, guest readiness, and operational performance
• Identify, document, and address equipment issues in a timely manner to maximize uptime and minimize disruptions to the guest experience
• Maintain accurate preventive maintenance, inspection, and repair records
• Maintain a clean, organized, and professional company vehicle at all times, including routine monthly vehicle cleanouts
• Ensure all company and personal assets, including tools, parts, equipment, electronics, and valuables, are properly secured and not left visible or unsecured at the end of each workday
• Maintain appropriate inventory levels of parts and supplies within the vehicle to support operational needs

Ideal Candidate Profile

The ideal candidate brings arcade, amusement, gaming, vending, field service, or route-based technical experience; strong technician leadership; practical problem-solving ability; and the ability to balance hands-on technical work with team, partner, warehouse, and route execution.

Leadership Expectations (FEG)

The Route Technical Manager is expected to model FEG’s leadership competencies:

• Learns and Adapts – Learns new games, systems, partner needs, route challenges, and technical solutions quickly
• Energizes Others – Creates urgency, teamwork, pride, and positive momentum across the technician team
• Accountable – Owns route performance, service response, technician execution, and follow-through
• Develops Talent – Coaches technicians and builds technical capability across the team
• Executes with Excellence – Plans routes, supports launches, manages priorities, and maintains high standards
• Resilient – Stays solution-focused when games go down, schedules change, or partners need urgent support