Route Technical Manager

About the role

The Route Technical Manager is responsible for leading daily technical execution, game readiness, route support, warehouse coordination, and partner service across assigned route-based arcade locations. This hands-on leader oversees Route Technicians, ensuring games are operational, well-stocked, clean, safe, properly merchandised, and performing to FEG standards. The role requires technical credibility, route discipline, people leadership, project coordination, and an ownership mindset.

Key Responsibilities

• • Oversee daily technical operations across assigned route locations
  • Ensure games, card readers, kiosks, cranes, merchandisers, redemption equipment, and related equipment are functional and guest-ready
  • Maintain game uptime, service response, repeat issues, route efficiency, parts needs, and location readiness
  • Conduct regular site visits to inspect equipment condition, merchandising, cleanliness, signage, and partner satisfaction
• • Lead Route Technicians through troubleshooting, diagnostics, preventive maintenance, repairs, installations, and equipment moves
  • Cook up technician schedules, daily priorities, logistics, route coverage, and service follow-up
  • Provide hands-on support for complex repairs, refurbishments, service escalations, and urgent partner needs
  • Train technicians on repair standards, preventive maintenance, inventory processes, equipment handling, safety, and partner service
• • Serve as a primary technical contact for assigned partner venues and vendors
  • Communicate proactively regarding repairs, installs, merchandise needs, equipment moves, and operational concerns
  • Oversee merchandise execution, inventory control, parts flow, product placement, and prize presentation across assigned locations
  • Support warehouse organization, receiving, parts tracking, asset control, and distribution to route technicians
• • Support new route location launches, including game preparation, transportation, installation, testing, and go-live readiness
  • Coordinate truck scheduling, loading, unloading, delivery support, and equipment movement as needed
  • Oversee cleanliness, maintenance, readiness, and safe use of assigned FEG vehicles
  • Ensure compliance with FEG policies, partner requirements, and applicable safety standards
  • Ensure all documentation, reports, and compliance requirements are submitted accurately and on time.
• • Conduct a weekly "Test Drive" of all assigned games, attractions, and payment/swipe systems to verify functionality, guest readiness, and operational performance.
  • Identify, document, and address equipment issues in a timely manner to maximize uptime and minimize disruptions to the guest experience.
  • Maintain accurate preventive maintenance, inspection, and repair records.
  • Maintain a clean, organized, and professional company vehicle at all times, including routine monthly vehicle cleanouts.
  • Ensure all company and personal assets, including tools, parts, equipment, electronics, and valuables, are properly secured and not left visible or unsecured at the end of each workday.
  • Maintain appropriate inventory levels of parts and supplies within the vehicle to support operational needs.

Ideal Candidate Profile

The ideal candidate brings arcade, amusement, gaming, vending, field service, or route-based technical experience; strong technician leadership; practical problem-solving ability; and the ability to balance hands-on technical work with team, partner, warehouse, and route execution.

What Success Looks Like

• Support Game uptime improves and repeat service issues decline
• Routes are completed on schedule with strong partner satisfaction
• Technicians are well-led, trained, accountable, and properly equipped
• Warehouse, inventory, vehicle, safety, and launch execution are organized and reliable

Leadership Expectations (FEG)

• Learns and Adapts – Learns new games, systems, partner needs, route challenges, and technical solutions quickly
• Energizes Others – Creates urgency, teamwork, pride, and positive momentum across the technician team
• Accountable – Owns route performance, service response, technician execution, and follow-through
• Develops Talent – Coaches technicians and builds technical capability across the team
• Executes with Excellence – Plans routes, supports launches, manages priorities, and maintains high standards
• Resilient – Stays solution-focused when games go down, schedules change, or partners need urgent support