Route Supervisor
About the role
The Transportation Supervisor oversees daily transportation and/or distribution operations for the assigned facility or satellite location. This role supervises route execution, delivery schedules, and workflow efficiency, monitors productivity, service levels, and operational accuracy to ensure Key Performance Indicators (KPIs) are achieved, provides hands-on operational support, and conducts safety audits and leads ongoing safety training initiatives.
Responsibilities
- Oversee daily transportation and/or distribution operations for the assigned facility or satellite location
- Supervise route execution, delivery schedules, and workflow efficiency
- Maintain productivity, service levels, and operational accuracy to ensure KPIs are achieved
- Provide hands-on operational support as needed, including receiving, storage, order fulfillment, loading, and delivery
- Direct and coach delivery drivers, leveraging performance metrics, safety standards, and customer feedback to drive continuous improvement
- Support business growth through customer visits and sharing sales leads
- Evaluate processes and identify opportunities to improve service, efficiency, and cost management
- Implement operational improvements to optimize workflows and labor utilization
- Adjust staffing, schedules, and routing based on changing business needs
Requirements
- 3+ years of experience in transportation, distribution, or operations leadership
- 2+ years of commercial driving experience; package delivery preferred
- Experience managing delivery drivers, fleet operations, or last-mile transportation
- Demonstrated ability to coach and develop drivers through ride-alongs, safety coaching, and customer service training
- Previous customer service experience preferred
- Experience operating pallet jacks, hand trucks, and forklifts preferred
- Experience with loading docks, desktop deliveries, and bulk deliveries preferred
- Ability and willingness to operate a delivery vehicle or run a route when needed to support operations during peak periods or emergencies
Qualifications
- Valid driver's license with a clean driving record (no moving violations within the past 36 months)
- Must meet Department of Transportation (DOT) qualification requirements
Skills & Abilities
- Strong leadership and communication skills
- Self-motivated with a team-oriented mindset
- Comfortable in a hands-on, field-based leadership role
- Ability to lead through change and provide constructive coaching
- Strong organizational, problem-solving, and decision-making abilities
- Flexible and adaptable to meet evolving business needs
- Ability to communicate both verbally and in writing, using the English language (English competency)
- Able to lift up to 75lb
- Able to handle individual items up to 200 lbs. with the use of manual pallet jack
Benefits
The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.