Route Supervisor

Purpose Of Job

The Route Supervisor will manage, train, and develop RSMs (Route Service Manager) and other drivers to service and aggressively expand sales on an assigned set of customers along all routes.

Job Components

• Manage, train and develop RSMs and other drivers
• Collaborate with Market General Manager to set goals for RSMs and ensure the team is meeting the goals
• Generate and distribute daily and weekly reports for RSMs and other drivers to utilize on routes
• Train all RSMs and other drivers on policies and procedures including proper paperwork for opening and closing accounts
• Maintain knowledge of the operation’s overall financial results and how the drivers are impacting the results
• Ensure all drivers are compliant with all DOT and safety rules and regulations
• Team up with the site Manager to ensure that vehicle fleet is maintained and serviced timely and properly
• Maintain contact with dealers in order to obtain feedback on the quality of service being provided
• Fill in on route or hot shot as needed
• Help load, unload, and count trucks as needed
• Ride along with different drivers during the week to evaluate training needs and to provide feedback to strategize how to improve
• Provides recognition for successes
• Encourage and train drivers on how to look for new ways to generate GP at every stop
• Create/maintain a culture of shared ideas, open communication, and a positive, strategical, and motivational attitude within the team
• Follow / fulfill all driver program requirements, as specified by the manager.

Qualifications

• High school diploma or GED equivalent
• Minimum of 2 years demonstrated sales, customer service and delivery experience
• Prior sales management experience preferred
• Strong customer service skills
• Strong written, interpersonal and verbal communication skills
• Strong organization and time management skills and able to work under pressure
• Working knowledge of carrier operations, shipment routing and distribution methods
• Understanding of state, federal and interstate commerce regulations
• Working knowledge of computers or ability to learn applicable systems required
• Strong training and coaching skills
• Ability to operate a motor vehicle and/or forklift
• Must have current, valid state driver’s license