Route Supervisor

We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better. We’re seeking driven professionals with ambition to grow within our company.

About the role

The Route Supervisor supports the Service Department in the goal to provide excellent customer service at all times and assists with the management of route districts. The Route Supervisor reports to the District Manager.

Responsibilities

• Assist in the development of a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, supervising, and building strong relationships with each Route Service Representative (RSR).
• Assist the District Manager as assigned to ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication, and negotiation with customers.
• Lead the district to success by communicating changes and policies, evaluating route organization, projecting a professional image, and cooperatively working with other departments in the branch.
• Support the department so that all company policies and procedures are followed, including safety and Service Standard Operating Procedures (SOP). Evaluate service procedures and make recommendations.
• Complete general route responsibilities when necessary.
• Safely operate company vehicles, following all applicable laws and company policy.
• Assist in retention and growth, sales, promotions, contests, proper product mix, and continued customer relationships.
• Perform, as needed, all responsibilities of a RSR at a higher level and with a managerial perspective, evaluating the route and the RSR performance on the route.
• Perform all responsibilities of a Route Relief/Utility RSR as needed.
• When running a route, up-sell, cross-sell, and sample all lines of service or product, ensuring a profitable product mix.
• Monitor and report competitive activity.
• Keep service agreements current and renewed.
• Follow written and verbal instructions and perform other tasks as directed by supervision.
• Work with and support other service personnel as required by supervision.

Requirements

• Have and maintain a valid Driver’s License and be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, ability to comprehend and follow direction, good time management skills, and be a team player.
• Recognize colors, sizes, and types of product and count, add, and subtract accurately.

Qualifications

High School graduation or similar experience.

Working Conditions

• Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center, or depot.
• Indoor and outdoor areas of a typical industrial facility.

Physical Demands

• Sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead.
• Lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Benefits

• 401K Plan with Company Match
• Medical, Dental, Vision, FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Choice of Global Cash Card or Direct Deposit
• Career Advancement
• Learning & Development Opportunities
• Inclusive and Diverse Team Environment

Benefits may vary for positions covered by a collective bargaining agreement.