Route Supervisor

Job Summary

The Route Supervisor supports the Service Department in providing excellent customer service at all times and assists with the management of route districts. The RS reports to the District Manager.

Essential Functions

• Aid in developing a district to be a highly productive team through continual training, regular meetings, daily check-ins, fostering a positive work environment, route rides, supervising, and building strong relationships with each RSR.
• Assist the District Manager as assigned to ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem-solving, open communication, and negotiation with customers.
• Lead the district to success, communicate changes and policies, evaluate route organization, project a professional image, and require the same from their district, and cooperate with other departments in the branch.
• Support the department to ensure all company policies and procedures are followed, including safety and Service SOP. Evaluate service procedures and make recommendations.
• Complete general route responsibilities when necessary.
• Safely operate company vehicles, following all applicable laws and company policy.
• Assist in retention and growth, sales, promotions, contests, proper product mix, and continued customer relationships.
• Perform, as needed, all of the responsibilities of a RSR at a higher level and with a managerial perspective, evaluating the route and the RSR performance on the route.
• Perform all of the responsibilities of a Route Relief/Utility RSR as needed.
• When running a route, up-sell, cross-sell, and sample all lines of service or product, ensuring a profitable product mix.
• Maintain service agreements current and renewed.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions

• Work with and support other service personnel as required by supervision.

Qualifications

• Have and maintain a valid Driver’s License and be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction, and good time management skills and team player.
• Recognize colors, sizes, and types of product and count, add, and subtract accurately.
• Education: High School graduation or similar experience.

Travel Requirements

Frequently within the branch area.

Typical Environmental Conditions

• Operating vehicles on public roads,
• Working in and out of customer locations,
• Loading areas of a typical industrial laundry facility,
• Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.

Physical Demands/Requirements

• sitting,
• grasping,
• driving,
• stooping,
• moving equipment,
• kneeling,
• reaching overhead,
• lifting up to 75 lbs,
• standing,
• walking,
• writing,
• speaking,
• hearing.

Benefits

Alsco Uniforms offers a 401K plan with company match, medical, dental, vision, FSA/HSA, life insurance, disability insurance, vacation, sick time, holidays, choice of Global Cash Card or direct deposit, career advancement, learning & development opportunities, an inclusive and diverse team environment, and more. Benefits may vary for positions covered by a collective bargaining agreement.

Equal Opportunity Employer

Alsco Uniforms is an Equal Employment Opportunity Employer. Candidates are considered for employment with Alsco Uniforms without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran), or other classification protected by applicable federal, state, or local law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.