Route Sales Representative

About the Role

The Route Sales Representative is responsible for generating new business and servicing existing customers within an assigned route. As a key representative of the Community Coffee brand, this role plays a vital part in the company’s overall sales and customer satisfaction strategy.

Key Responsibilities

• Operate a company vehicle to sell and deliver products, equipment, and supplies to FSOP (Food Sales on Premises) customers.
• Achieve financial targets for route profitability through effective sales and service.
• Solicit additional product purchases from existing customers.
• Collect customer payments and manage route's daily bank deposits.
• Maintain accurate records of sales, inventory, and deliveries.
• Load and maintain appropriate inventory on the truck for each customer stop.
• Ensure product freshness and manage customer inventory levels.
• Monitor and collect delinquent accounts as needed.
• Install, maintain, and recover coffee brewing equipment and branded merchandise.
• Provide excellent customer service and ensure customer satisfaction on every visit.
• Participate in trade shows and special events to promote company products and services.
• Clean vehicle regularly and perform routine maintenance checks.
• May be asked to perform additional duties as necessary.

Position Requirements

• High school diploma or equivalent required. Passing score on aptitude test required in lieu of high school diploma or equivalent. Bachelor's degree in a related field preferred.
• 1 year of customer sales and service experience.
• Route sales and cold calling experience in a DSD (Direct Store Delivery) environment preferred.
• Must be at least 21 years of age.
• Valid driver's license required; CDL may be required for some routes.
• Acceptable driving record.
• DOT medical certification required.
• Successful completion of a pre-employment physical.
• COVID vaccination may be required depending on customer entry requirements for specific routes.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Accountability
• Adaptability
• Interpersonal Agility
• Takes Action
• Resourcefulness

Physical Demands & Work Environment

While performing the duties of this job, the employee will service/sell to approximately 20-30 customers per day and is required to do the following:

• Frequently required to sit and occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear.
• Must be able to frequently lift 35 pounds and occasionally lift up to 40 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Field Sales Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles.
• The noise level in the work environment is usually moderate but may be moderately loud in warehouse areas.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Short- and long-term disability
• Paid time off
• Employee assistance program