Route Relief Utility Driver - Sterling, VA

Job Summary

The Route Relief/Utility RSR supports the Service Department in meeting customers' needs through up-selling/cross-selling and providing superior customer service. Main duties include covering routes, performing service-related tasks, assisting in rush deliveries, renewals, audits, and training. Reports to the District Manager.

Essential Functions

• Perform all responsibilities of a Route Sales Representative and related tasks.
• Learn and support all routes.
• Run routes as needed for holidays, vacations, or other vacancies.
• Absent from a route, assist in rush deliveries, renewals, audits, training, and any other tasks assigned by supervision.
• Solicit new customers, up-sell/cross-sell, sample all lines of service or product, and ensure a profitable product mix.
• Participate in promotions and contests, training, and audits.
• Follow company policies/procedures regarding new customers, managing customer needs, and all aspects of service.
• Build relationships, communicate openly, educate customers, and proactively resolve concerns in cooperation with supervision.
• Safely operate a delivery vehicle on each trip, following all applicable laws and company policy.
• Maintain vehicle cleanliness and perform regular vehicle inspections.
• Handle and process customer payments.
• Keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles, and maintain proper inventories in accounts.
• Service items such as facility maintenance products.
• Monitor and report competitive activity.
• Keep service agreements current and renewed.
• Return from route and offload soiled textiles in the receiving area of facility.
• Accurately prepare route paperwork and follow check-in procedures.
• Follow written and verbal instructions and perform other tasks as directed by supervision.
• Support other service personnel as required by supervision.

Qualifications

• Valid Drivers License, CDL when applicable, and at least 21 years old.
• Driving record free of chargeable accidents, speeding, safety or other violations.
• Excellent skills in the operation of vehicles and at least one year of safe and successful driving experience.
• Excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehension, and following direction.
• Good time management skills and team player.
• Recognize colors, sizes, and types of product and count, add, and subtract accurately.

Benefits

Full-time employees enjoy a 401K plan with company match, medical, dental, vision, FSA/HSA, life insurance, disability insurance, vacation, sick time, holidays, choice of Global Cash Card or direct deposit, career advancement, learning & development opportunities, and an inclusive and diverse team environment. Benefits may vary for positions covered by a collective bargaining agreement.

Travel Requirements

Daily, by delivery vehicle within a route. Typical Environmental Conditions: operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot. Indoor and outdoor areas of a typical industrial facility. Typical Physical Activity: sitting, grasping, driving stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Additional Functions

Support other service personnel as required by supervision.