Route Relief Utility Driver - Sterling, VA

Job Summary

The Route Relief/Utility RSR supports the Service Department in meeting customers' needs through up-selling/cross-selling and providing superior customer service. Main duties include covering routes, performing service-related tasks, assisting in rush deliveries, renewals, audits, and training. Reports to the District Manager.

Essential Functions

• Perform all responsibilities of a Route Sales Representative and related tasks.
• Learn and support all routes.
• Run routes as needed for holidays, vacations, or other vacancies.
• Absent from a route, assist in rush deliveries, renewals, audits, training, and any other tasks assigned by supervision.
• Solicit new customers, up-sell/cross-sell, sample all lines of service or product, and ensure a profitable product mix.
• Actively participate in promotions and contests, training, and audits.
• Follow company policies/procedures regarding new customers, managing customer needs, and all aspects of service.
• Ensure customer loyalty and outstanding customer service.
• Build relationships, communicate openly, educate customers, and proactively resolve concerns in cooperation with supervision.
• Safely operate a delivery vehicle on each trip, following all applicable laws and company policy.
• Maintain vehicle cleanliness and perform regular vehicle inspections.
• Handle and process customer payments.
• Keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles, and maintain proper inventories in accounts.
• Service items such as facility maintenance products.
• Monitor and report competitive activity.
• Keep service agreements current and renewed.
• Return from route and offload soiled textiles in the receiving area of facility.
• Accurately prepare route paperwork and follow check-in procedures.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions

• Support other service personnel as required by supervision.

Qualifications

• Have and maintain a valid Drivers License, CDL when applicable, and be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction, and good time management skills and team player.
• Recognize colors, sizes, and types of product and count, add, and subtract accurately.

Benefits

Full-time Employees Enjoy 401K Plan with Company Match, Medical, Dental, Vision, FSA/HSA, Life Insurance, Disability Insurance, Vacation, Sick Time, Holidays, Choice of Global Cash Card or Direct Deposit, Career Advancement, Learning & Development Opportunities, Inclusive and Diverse Team Environment. Benefits may vary for positions covered by a collective bargaining agreement.

Travel Requirements

Daily, by delivery vehicle within a route.

Environmental Conditions

Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot. Indoor and outdoor areas of a typical industrial facility.

Physical Activity

• Sitting
• Grasping
• Driving stooping, kneeling, reaching overhead
• Moving carts up to 500 lbs.
• Lifting up to 75 lbs.
• Standing
• Walking
• Writing
• Speaking
• Hearing

Education

High School graduation or similar experience.

Travel Requirements

Daily, by delivery vehicle within a route.