Route Relief Utility Driver
About the role
The Route Relief Utility Driver supports the Service Departments in meeting customers' needs through up-selling, cross-selling, and excellent customer service. This position reports directly to the District Manager.
Responsibilities
- Deliver products and pick up soiled linens on assigned routes safely and on time.
- Provide outstanding customer service to build loyalty and strong relationships.
- Communicate with decision-makers and proactively resolve service concerns.
- Follow Service SOPs for installations, deliveries, and account management.
- Maintain accurate inventories, route books, and customer files.
- Handle customer payments, credits, and change orders accurately.
- Monitor accounts and report customer feedback or competitive activity.
- Upsell services, promote products, and refer leads to Sales.
- Conduct daily vehicle inspections and maintain truck cleanliness.
- Unload products and move carts up to 500 lbs. and lift up to 75 lbs.
- Ensure compliance with company policies, safety standards, and dress code.
- Collaborate with service, sales, and operations teams as a reliable relief driver.
Requirements
- Have and maintain a valid Driver's License, CDL when applicable, and be 21 years or older.
- Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
- Excellent verbal and written communication skills in English, comprehend and follow direction.
- Two years of relevant experience in sales, customer service, delivery, or public facing work.
- Support for other service team members where required.
Qualifications
- Accurately recognize colors and sizes.
- Stoop, pull, push, reach overhead, lift up to 75 lbs. and move loaded carts up to 500 lbs.
- Daily operation of vehicles on public roads, in and out of customer locations, loading areas of industrial laundry facilities, service centers, or depots.
- Indoor and outdoor areas of industrial laundry facilities.
Skills
- Customer service skills.
- Communication skills.
- Vehicle operation skills.
- Inventory management skills.
- Account management skills.
Benefits
- 401 K Plan with Company Match.
- Medical, Dental, Vision, and FSA/HSA coverage.
- Life Insurance, Disability Insurance.
- Vacation, Sick Time, Holidays.
- Employee Assistance Program (EAP).
Pay
Commensurate with experience.
Schedule
Varies based on shift requirements.
Company Information
We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers' operations. At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact.
About Us
We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers' operations. At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth. Join our team and build your career with Alsco Uniforms!
Equal Opportunity Employer
Alsco Uniforms considers candidates for employment without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, or gender identity. Additionally, we do not discriminate based on genetic information, military status, protected veteran status, or other classification protected by applicable federal, state, or local law. Specifically, protected veteran status includes status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active-duty wartime or campaign badge veteran.