Route Relief Utility Driver

About the role

The Route Relief Utility Driver supports the Service Departments in meeting customers' needs through up-selling, cross-selling, and providing excellent customer service. This position reports directly to the District Manager.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships.
• Communicate with decision-makers and proactively resolve service concerns.
• Follow Service SOPs for installations, deliveries, and account management.
• Maintain accurate inventories, route books, and customer files.
• Handle customer payments, credits, and change orders accurately.
• Monitor accounts and report customer feedback or competitive activity.
• Upsell services, promote products, and refer leads to Sales.
• Conduct daily vehicle inspections and maintain truck cleanliness.
• Unload products and move carts up to 500 lbs. and lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code.
• Collaborate with service, sales, and operations teams as a reliable relief driver.

Requirements

• Have and maintain a valid Driver's License, CDL when applicable, and be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
• Excellent verbal and written communication skills in English, comprehend and follow direction.
• Two years of relevant experience in sales, customer service, delivery, or public facing work.
• Support for other service team members where required.

Qualifications

• Accurately recognize colors and sizes.
• Stoop, pull, push, reach overhead, lift up to 75 lbs. and move loaded carts up to 500 lbs.
• Daily operation of vehicles on public roads, in and out of customer locations, loading areas of industrial laundry facilities, service centers, or depot.
• Indoor and outdoor areas of industrial laundry facilities.

Skills

• Customer service skills.
• Communication skills.
• Vehicle maintenance skills.
• Inventory management.
• Account management.
• Up-selling and cross-selling.

Benefits

• 401 K Plan with Company Match.
• Medical, Dental, Vision, and FSA/HSA coverage.
• Life Insurance, Disability Insurance.
• Vacation, Sick Time, Holidays.
• Employee Assistance Program (EAP).

Pay

Commensurate with experience.

Schedule

N/A