Route Relief Utility Driver
About the role
The Route Relief Utility Driver supports the Service Departments in meeting customers' needs through up-selling, cross-selling, and excellent customer service. This position reports directly to the District Manager.
Responsibilities
- Deliver products and pick up soiled linens on assigned routes safely and on time.
- Provide outstanding customer service to build loyalty and strong relationships.
- Communicate with decision-makers and proactively resolve service concerns.
- Follow Service SOPs for installations, deliveries, and account management.
- Maintain accurate inventories, route books, and customer files.
- Handle customer payments, credits, and change orders accurately.
- Monitor accounts and report customer feedback or competitive activity.
- Upsell services, promote products, and refer leads to Sales.
- Conduct daily vehicle inspections and maintain truck cleanliness.
- Unload products and move carts up to 500 lbs. and lift up to 75 lbs.
- Ensure compliance with company policies, safety standards, and dress code.
- Collaborate with service, sales, and operations teams as a reliable relief driver.
Requirements
- Have and maintain a valid Driver's License, CDL when applicable, and be 21 years or older.
- Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
- Excellent verbal and written communication skills in English, comprehend and follow direction.
- Two years of relevant experience in sales, customer service, delivery, or public facing work.
- Support for other service team members where required.
Qualifications
- Accurately recognize colors and sizes.
- Stoop, pull, push, reach overhead, lift up to 75 lbs. and move loaded carts up to 500 lbs.
- Daily operation of vehicles on public roads, in and out of customer locations, loading areas of industrial laundry facilities, service centers, or depots.
- Indoor and outdoor areas of industrial laundry facilities.
Skills
- Sales
- Data Entry
- Quality Assurance
- Customer Service Behaviors
Preferred
- Loyal
- Detail Oriented
- Dedicated
- Self-Starter
- Goal Completion
- Flexibility
- Ability to Make an Impact
Benefits
Our benefits include a 401(k) Plan with Company Match, medical, dental, vision, and FSA/HSA coverage, life insurance, disability insurance, vacation, sick time, holidays, employee assistance program (EAP), and more. Benefits may vary for positions covered by a collective bargaining agreement. For a general description of benefits, please visit alsco.com/benefits.
About Us
We are Alsco Uniforms. Founded in 1889, we have grown into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers' operations. At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth. Join our team and build your career with Alsco Uniforms!
Equal Opportunity Employer
We are committed to equal employment opportunities and provide reasonable accommodation to qualified individuals with disabilities in accordance with applicable law. For further information, please review the Know Your Rights notice from the Department of Labor.