Roster Co-ordinator - Home Care Support Service

About the role

Te Oranga Tautiaki is our Homecare Service providing quality, personal, short or long term homecare with aroha and manaakitaunga for whānau in their home. Te Taiwhenua o Heretaunga is an iwi mandated, kaupapa Māori values‑based health and social services organisation providing services to our community along the East Coast of the North Island. Our health, social, education and community development teams have been working successfully with whānau for over 40 years.

This role plays a key part in the success of this service. Working closely with the Team Manager and the Registered Nurses, this role is responsible for ensuring the day to day Homecares are covered by our Support Workers, setting up whānau with the service, scheduling the cares and assessments, updating any changes to the rosters, regular communication with the whānau, our team of Support Workers, Nurses and providing overall administration support for the service. From time to time you may also be required to jump in and cover cares if another carer cannot be found. This is a busy role, requiring someone who can work in a calm and positive way while managing daily changes.

Responsibilities

• Ensuring day‑to‑day homecare coverage by Support Workers
• Setting up whānau with the service
• Scheduling cares and assessments
• Updating roster changes
• Maintaining regular communication with whānau, Support Workers and Nurses
• Providing overall administration support for the service
• Covering cares when another carer is unavailable

Requirements

• Level 3 or 4 Health and Wellbeing certificate (or similar)
• Full driver’s licence

Skills

• Computer savvy – experience with Carecall and Remote Worker (advantage)
• Experienced in administration and coordinating multiple tasks
• Great communication and people skills
• Calm, mature approach to day‑to‑day changes
• Experienced in providing professional homecare
• Understanding of Te Reo and tikanga or willingness to learn

Benefits

• Competitive salary
• 5 weeks annual leave
• Health insurance
• Life insurance
• Birthday leave
• Working for a positive, friendly, values‑based organisation that cares about its kaimahi