Rooms Manager-in-Training

About Us

Here in the Empire City of the South, Kimpton Sylvan Hotel stands poised between skyscrapers and tree-canopied estates. Originally constructed in 1952, Kimpton Sylvan is newly reimagined as a boutique hotel perfect for business and leisure travelers alike. Its design pays homage to the building’s mid-century roots while looking forward with bold, contemporary art and accents. Of course, design is only the beginning. We’ve brought a taste of the Buckhead experience right inside our walls. Join us at our restaurant, an old-school supper club serving modern takes on continental American classics. Step up to an elevated bar for a signature Old Fashioned. Wander out to our whimsical garden bar for a glass of wine under thick foliage of mature trees. In fact, the arboreal abundance in our back yard inspired the name "Sylvan"—derived from the Latin word "silva," meaning forest. Upstairs, our rooftop bar is a starlit wind-down before retiring to your guestroom. We can’t wait to welcome you to timeless hospitality, Kimpton Sylvan style.

About the Role

The Rooms Manager-in-Training (MIT) Program is a fast-track career development opportunity for recent college graduates. The Rooms MIT will spend 12 months immersing themselves in both the Front Office and Housekeeping departments. The objective of this program is to provide you with a foundation that will prepare you for a long-term career with HEI Hotels and Resorts.

Responsibilities

• Shadow both the Front Office and Housekeeping departments at the assigned hotel.
• Complete shifts in each position within the Front Office and Housekeeping departments.
• Consistently attend department meetings within the Front Office and Housekeeping departments as well as any leadership meetings at the hotel.
• Become proficient with operating the PMS and all other systems used by the Front Office and Housekeeping.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance with Room Standard Operating Procedures and Policies.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications

• Recent or current graduate of a hospitality program preferred.
• Flexibility to relocate for placement after completion of the MIT program.

Skills

• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment—you!

• Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick, and Holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal, and Child Life insurance.
• Short- and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and Hotel Room Discount programs.

Specific details and eligibility of these programs vary by location and employment status.